Salesforce Administrator

• Apr 2022 - Present

Configure and maintain Salesforce to ensure that business goals and objectives are met Configure applications for Salesforce including Maps, AdobeSign. Collaborated with internal stakeholders to collate requirements and turn them into scalable and maintainable solutions Conduct QA testing to mitigate bugs and defects Document and communicate changes to the wider business Facilitated training with stakeholders to ensure uniformity in processes Supporting end-users with queries and resolving them in a timely manner

Salesforce Administrator

• Feb 2020 - Mar 2022

Duty Manager

• Oct 2014 - Mar 2020

Test Analyst

• Jan 2017 - May 2017

Responsibilities: • Clarifying business requirements as specified in the project scope/proposal with the Business Analyst/Test Manager. • Creating Requirement Traceability Matrix. • Writing test cases as per the functional requirements. • Executing test cases to validate the functionality and transactions using Quality Centre (QC). • Reporting daily status update to managers. • Performing System testing and Regression testing. • Recording, analysing and verifying test results. • Preparing defect reports using defect tracking tool. • Retesting the defects after performing fixes. • Supporting the User Acceptance Testing. • Developing software testing scenarios and plans. • Testing end-to-end functionality, system integration and backend. • Analysing test results, tracking defects and generated reports in Quality Centre. • Debugging and troubleshoot issues from testing phase (i.e. websites or interactivities). • Developing solutions in front and back- end technologies using Java • Creating project documents Statement of Work, project proposals, resource schedules, and defect tracking sheets. • Creating technical documentation and providing system support and technical advice. • Developing and designing reports as required by internal stakeholders. • Developing new features, products and bug fixes for the existing business applications.