Experience

Bupa Agedcare Group Limited

• Australia
• Medical Practices
• 1 - 100 Employee

• Career Assistant

  • Apr 2022 - Present

  Experience in manual handling Preparing reports and documents for clients’ progress. Work with the multidisciplinary team and demonstrate an understanding of the missions and values of the organization Monitor all aspects of patient care, including diet and physical activity. Proper reporting and documentation Comply with the organization's rules and policy. Experience in manual handling Preparing reports and documents for clients’ progress. Work with the multidisciplinary team and demonstrate an understanding of the missions and values of the organization Monitor all aspects of patient care, including diet and physical activity. Proper reporting and documentation Comply with the organization's rules and policy.



EduHubGlobal

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• IT Support Technician

  • Feb 2023 - Aug 2023

  Gather all relevant information and details before troubleshooting, address the queries, lodge user tickets using Freshdesk, and provide technical support to the end users and resolve, or escalate to the next level. Escalate network outrage issues to vendors. Liaise with a provider on network issues. Office 365 email account setup and user creation as well as enabling MFA using Microsoft Authenticator. Create a shared mailbox/ Distribution list as per company needs and provide access to staff Installation of Office 365 application on user’s machine Setup new extensions on VOIP PBX (Gran stream) Manage Call queues, Ring groups, and IVR and change them as per the company's need. Create Group Policies in Active Directory – Wallpaper, Account Lock Troubleshoot remote users' IT issues using the Remote Desktop tool – TeamViewer and Any desk Providing client support and technical issue resolution via email, phone, and tickets Installing and configuring computer hardware, software, and networks Troubleshooting technical issues on equipment such as printers, scanners, and other peripherals Performing Windows OS installation, upgrade, and deployment Join Computer to Domain Assisting clients with Active Directory and Office 365 support like user creation, password resets, account lockouts, etc. Clamp network cables and set desk for new starters (Monitors, Desk Phones, Laptops, or PCs) Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Feb 2021 - Aug 2021

  Provided exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. Effectively handled cash and electronic payment transactions, ensuring accuracy and compliance with financial protocols. Maintained an organized and visually appealing store by restocking shelves and monitoring inventory levels. Collaborated with a team of colleagues to achieve store goals, assisted in training new team members, and contributed to a positive work environment. Monitored for potential theft or unauthorized activities, supporting loss prevention efforts and reporting incidents as necessary. Adhered to company policies and procedures, including safety protocols, and assisted in conveying this information to others. Show less