Experience

Veena World

• India
• Travel Arrangements
• 400 - 500 Employee

• Assistant Manager – Air Management

  • Apr 2018 - Present

   Understanding the sector, tours, routing, airlines, operation days, airfares, contract term, inventory performance condition, cancellation policy etc.  Document airline terms and conditions, understand and ensure that the team is proficient in the same.  Monitoring of inventory movement.  Attend weekly tour monitoring meet to give inputs on alerts w.r.t. inventory movement and get the decision.  Monitor shortfall and overbooking, broadcast alert to all concerned and take action.  Ensure that team is studying & scrutinizing final guest list w.r.t valid Visa, J&L, hubs, deviation (date/sector), class upgradation, seating, paid seating & TM name & accordingly accurate ticketing is done.  Guide, train and mentor the team to perform, achieve their targets and grow in the organization.  Meet up with airlines and maintain a good professional relationship; support team by communicating with airlines in times of urgency. Show less



Dadabhai Travel

• Airlines and Aviation
• 1 - 100 Employee

• Asst. Manager - Reservation & Ticketing

  • Dec 2014 - Apr 2018

   Handling Domestic & International bookings for clients, sub agents.  Dealing with airline for group fare, deals and negotiation of fares, bulk seat blocking.  Maintaining the capping of tickets (stock of BSP tickets) for different airlines.  Keeping track of blocked groups, deposit payments as per time limit, issuance time limit.  Coordinating and instruct land operation team/sub agent about airline group time limits regarding deposit and ticket issuance.  Have reasonable knowledge of CRS/GDS Sabre, Galileo and Amadeus.  Working on fixed departures, groups with the coordination of holiday team.  Dealing with LCC airlines, monitoring target, reports and payment, commission issue.  Preparing ticketing reports and coordinating with accounts team for clients outstanding, airline payments.  Issues E-tickets, VMPD and also process refund for E-tickets on CRS. Customer Orientation  Ensure that the Quality, Quantity & turnaround times for all cases are achieved.  Communicate with the team and co-ordinate between clients. Show less



Yatra Online Pvt. Ltd

• Travel Arrangements
• 1 - 100 Employee

• Sr. Travel consultation - Implant

  • Jul 2014 - Dec 2014

  Worked in TCS Implant.  Proactively tabbing on lower RBD without any further notice from Associate /Consultant.  Necessary approvals to be taken from the consultant for issuance on higher fare.  Coordinating with TCS consultants for any deviation on fares, special request, baggage request, Visa request or any other important issues.  Transit Visa information needs to be highlighted to TCS Consultant /Associates.  Check Visa details as per policy and then issue O/w or R/t fare.  Closely monitor all pending queries and keep updating the TCS consultant.  Coordinating with TCS consultants for any deviation on fares, special request, baggage request, Visa request or any other important issues.  Necessary approvals are taken from the consultant for issuance on higher fare.  Have reasonable knowledge of CRS Galileo and Amadeus. Issues E-tickets, VMPD and also did refund for E-tickets. Show less



Riya Travel And tours India Pvt Ltd

• India
• Airlines and Aviation
• 100 - 200 Employee

• Team Leader Operation Riya Holiday

  • Feb 2010 - Jun 2014

   Have to take group quote from different airlines as per Riya Holidays fixed departure and corporate MICE groups.  Escorted groups to Israel, Egypt & Jordan.  Need to block the airline seats on FIT or group basis and have to done land arrangements.  Need to negotiate with airlines and hotel suppliers and sales person for best group quote.  Have to keep track of group deposit payment of in house/corporate along with airlines.  For groups need to arrange travel insurances and take care that all passengers Visas has to be done well in time by coordinating with visa team.  Maintain passenger’s document for insurances and visas.  Maintain Tour managers file before each departure with all passengers tickets, insurances, visa copies.  Arrange calling cards, international SIM cards for passengers as per there requirements.  Have reasonable knowledge of CRS Galileo and Amadeus. Issues E-tickets, VMPD and refund for E-tickets. Processing, communicating the status of the product along with the terms and conditions of the clients, in compliance with applicable travel policies.  Dealing with direct as well as email inquiries from customers (corporate/retail) regarding booking/queries. Processing, communicating the status of the product along with the terms and conditions of the clients, in compliance with applicable travel policies. Show less



Mannai Corporation

• Qatar
• IT Services and IT Consulting
• 700 & Above Employee

• Travel Consultant

  • Feb 2009 - Jan 2010

   Had work as a travel agent in front office and deal with walk in passenger and corporate client.  Had to made reservations with appropriate knowledge regarding destination. Itinerary and fares/pricing for customers.  Have experience of working in implant offices in Doha like Rasgas and Oxy Petroleum for Mannai travel.  Reporting of accounts/payment documents to accounts department on timely and orderly basis. Follow up of payments with the customers.  Record all complaints, escalate to immediate superior for necessary action and close the complaints with satisfied response/compensation to the customer. Show less



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader -Operational

  • May 2006 - Feb 2009

   Worked on Fares, which involve working on requests from U.S.A, Canada, Brazil, Mexico, Argentina, Chile, Colombia based travel agents and British Airways.  The requests comprises of: -  Quoting fares for the travel agents and advising the most economical fares.  Calculating Additional Collections in case of reissue, rerouting and upgrades.  Reissue E-tickets, Paper ticket & MCO for British Airways.  Refund of E-ticket and paper ticket for British airways.  Role - Worked as a Team Leader from 01Jan’08 handling a team of 46 employees. Earlier, was working as a Quality & Schedule Checker, having reasonable knowledge of CRS’s-Amadeus & ATPCo & along with the same having a good hand on working with Exchanges & Refunds tickets.  Was responsible for handling of all the trial projects received by the company.  Make sure that all the trial projects are turned into permanent projects.  Communicate with the team and co-ordinate between different clients.  Promoting accuracy, attention to detail and improving the output  Have to make sure that the entire weekly, monthly & year to date reports are sent accurately. Show less