Experience

Vouchagram India Pvt Ltd

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Vice President Client Services

  • Oct 2022 - Present

  • Responsible for New BD and cross-selling /upselling the existing clients • Understanding and driving the technical execution - Coordination between technical teams of GyFTR and Partner Clients for API integration. • Negotiations with Finance teams of Partner Clients to finalize the commercial engagement • Managing 50% Business Development and 50% servicing of existing clients. • Responsible for documenting the client’s future requirements, which outlines the tasks or projects… Show more • Responsible for New BD and cross-selling /upselling the existing clients • Understanding and driving the technical execution - Coordination between technical teams of GyFTR and Partner Clients for API integration. • Negotiations with Finance teams of Partner Clients to finalize the commercial engagement • Managing 50% Business Development and 50% servicing of existing clients. • Responsible for documenting the client’s future requirements, which outlines the tasks or projects that they wish to undertake over sometime. • Maintain a big-picture view for each client and look for growth opportunities for the client in the future. • Maintain a regular visitation program with our client base with appropriate levels of focus on the various grades of clients within the allocated base. • Maintain all relevant details about clients, including scheduled visits and copies of agreed plans and other tasks Show less • Responsible for New BD and cross-selling /upselling the existing clients • Understanding and driving the technical execution - Coordination between technical teams of GyFTR and Partner Clients for API integration. • Negotiations with Finance teams of Partner Clients to finalize the commercial engagement • Managing 50% Business Development and 50% servicing of existing clients. • Responsible for documenting the client’s future requirements, which outlines the tasks or projects… Show more • Responsible for New BD and cross-selling /upselling the existing clients • Understanding and driving the technical execution - Coordination between technical teams of GyFTR and Partner Clients for API integration. • Negotiations with Finance teams of Partner Clients to finalize the commercial engagement • Managing 50% Business Development and 50% servicing of existing clients. • Responsible for documenting the client’s future requirements, which outlines the tasks or projects that they wish to undertake over sometime. • Maintain a big-picture view for each client and look for growth opportunities for the client in the future. • Maintain a regular visitation program with our client base with appropriate levels of focus on the various grades of clients within the allocated base. • Maintain all relevant details about clients, including scheduled visits and copies of agreed plans and other tasks Show less



Paytm m'Loyal

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Head Of Business Operations

  • Nov 2012 - Oct 2022

  •• Spearheading entire gamut of operations for TagHash & Mloyal products • Responsible for all India channel development & marketing strategy implementation • Leading a team of 3 SM, 1 Channel Development manager directly report & Customer Marketing with dotted line reporting • Rendering services as Business Development manager to drive a customer focused organization •• Spearheading entire gamut of operations for TagHash & Mloyal products • Responsible for all India channel development & marketing strategy implementation • Leading a team of 3 SM, 1 Channel Development manager directly report & Customer Marketing with dotted line reporting • Rendering services as Business Development manager to drive a customer focused organization



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• global oprations executive

  • 2008 - 2012

  • Assisting clients in determining their itineraries & travel plans and offering them the most competitive travel solutions. • Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms. • Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining market share in the territory. • Ensuring provision of value added services to customers for enhancing their satisfaction levels • Assisting clients in determining their itineraries & travel plans and offering them the most competitive travel solutions. • Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms. • Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining market share in the territory. • Ensuring provision of value added services to customers for enhancing their satisfaction levels



SouthAll Travels

• New Delhi Area, India

• Travel Consultant

  • Jun 2007 - Apr 2008

  • Assisting clients in determining their itineraries & travel plans and offering them the most competitive travel solutions. • Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms. • Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining market share in the territory. • Assisting clients in determining their itineraries & travel plans and offering them the most competitive travel solutions. • Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms. • Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining market share in the territory.



MakeMyTrip

• India
• Software Development
• 700 & Above Employee

• Reservations Exec.

  • Mar 2006 - Jun 2007

  • Assisting clients in determining their itineraries & travel plans and offering them the most competitive travel solutions. • Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms. • Assisting clients in determining their itineraries & travel plans and offering them the most competitive travel solutions. • Interact with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms.