Assistant Manager Of Technology

• Dec 2014 - Present

Enterprise Services: ● Handling the infra related services such as MS Active Directory; DNS; Certificate Services; MS Exchange Email Services; File Services; ● Miscellaneous client end services such as: Skype for Business; MDM like Blackberry UEM & VMWare AirWatch. ● Miscellaneous Infra related services such as: Windows Security Patch management using WSUS and Offline as well; Server Hardening. Cross Departmental Functions: ● Coordination within department to understand and work on the solutions for the various business requirements; provide support and training to Desktop Support Team. Compliance Guidelines: ● Handling the functions based on the IT Policy and Procedures and following the Standards; Creation of security rules and user policies as per the defined procedures and further fine tuning as per the ad-hoc business requirements. New Technologies: ● Performing POC for new technologies and identifying the use cases as per the present environment and future requirements in order to ease the process. Technical Support: ● Responsible for technical support services to end users for day-to-day technical issues on users workstations. ● Monitored & verified the integrity and availability of system resources, monitored systems and its key processes, reviewed system and application logs, and verified completion of scheduled jobs such as backups etc.; Installed Operating systems; applications; patches upgradation; drivers and other components. Essential Services Support: ● Handled and administered the essential services support such as: ● Print Server: provided the printer availability to users, assigned monthly print quota, reporting of print jobs. ● Blackberry Service: configured BB email services on user handset, kept inventory, software upgrades, etc. ● Audio Visual Systems: maintained & handled various meeting related requirements such as Audio Conferences, Video Conferencing, Presentation using & designing the automated room setup. Show less

Information Technology Engineer

• Nov 2011 - Jul 2014

IT Support Engineer

• May 2011 - Nov 2011

Roles & Responsibility: Configuration of old and new laptops and Desktops Wireless configuration from client side Troubleshooting on the operating system and client software Handling call center software and phone lines Purchasing the user request equipment as per request Keeping inventory on daily basis Call logging and maintain it to complete on a specific time Blackberry troubleshooting and configuration Handling Avaya Server for extension allocation, deletion , changes , Voice mailbox and Troubleshooting Etc Show less