Experience

Terafac Technologies Pvt. Ltd.
• India
• Automation Machinery Manufacturing
• 1 - 100 Employee
• IoT Engineer

  • Jul 2023 - Present


Zenatix Solutions

• India
• Information Technology & Services
• 100 - 200 Employee

• Senior Engineer Operations

  • Oct 2021 - Jun 2023

  Gurugram, Haryana, India Zenatix is the part of Hero Electronix - co-founded by Hero group Key Responsibilities: 1) Increase service/operational efficiency of our Zenatix IOT product after-sales. 2) Ensure operations are working efficiently in a cost-effective way. 3) Build best practices and SOP’s for service operations and user/customer escalations. 4) Ensure every process and activity being organized is legally compliant. 5) Data Analysis with the help of zenatix internal servers and… Show more Zenatix is the part of Hero Electronix - co-founded by Hero group Key Responsibilities: 1) Increase service/operational efficiency of our Zenatix IOT product after-sales. 2) Ensure operations are working efficiently in a cost-effective way. 3) Build best practices and SOP’s for service operations and user/customer escalations. 4) Ensure every process and activity being organized is legally compliant. 5) Data Analysis with the help of zenatix internal servers and software’s. 6) Directly responsible for high-level escalations. 7) Manage field escalation and coordinate with internal stakeholders and provide quick resolution. 8) Actively engage with client to maintain and enhance quality of services. 9) Optimizing and overseeing operations to ensure efficiency. 10) Ensure compliance with company’s policies and operational guidelines. 11) Knowledge of : SSH,VPN,LINUX,C#,ZOHO,Bash#,Basics of PYTHON#. Vendor Management : 1) Developing and sustaining long-standing relationships with company-approved vendors. 2) Meeting with the vendors, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. 4) Establishing standards by which to assess the performance of approved vendors. 5) Support vendor coordinator whenever he required help for solving technical issues. 6) Ensuring vendor field team safety first, by checking all necessary safety equipment’s like Reflector jacket,Safety Halmet,Safety Gloves, Safety Harness, Safety Shoes. 7) Timely process vendor INVOICES. 11) Evaluating current vendor management programs and identifying ways to improve them. 12) Deduct money from bills of vendors if any vendor violates SLA agreement. 13) Same time give vendor of the month award to those vendors who works outstanding overall month. Currently handles ..Dominos,24seven,Metro-CNC,Samhi-Hotels,Spar,Barbeque,Haldiraam,Haldiram Ethanic,Saaphire KFC ,Sapphire ,Manikarn Power limited,ShopperStop,H&M,Decathlon etc...Clients After Sale services.

• Engineer - IOT Troubleshooting

  • Mar 2018 - Sep 2021

  Gurugram Zenatix is the part of Hero Electronix co-founded by Hero group Roles and Responsibilities 1)Lead a team of Field Engineers towards effective collaboration and attainment of goals. 2)Maintain SLA ,cordinate with clients and verious internall teams to ensure the quality of our product. 3)Actively engage with client to maintain and enhanse quality of services. 4)Setting standards and objectives for different stores and departments. 5)Optimizing and overseeing operations… Show more Zenatix is the part of Hero Electronix co-founded by Hero group Roles and Responsibilities 1)Lead a team of Field Engineers towards effective collaboration and attainment of goals. 2)Maintain SLA ,cordinate with clients and verious internall teams to ensure the quality of our product. 3)Actively engage with client to maintain and enhanse quality of services. 4)Setting standards and objectives for different stores and departments. 5)Optimizing and overseeing operations to ensure efficiency. 6)Ensure compliance with company’s policies and operational guidelines. 7)Assist upper management in decisions for expansion or acquisition. 8)Technologies work with : SSH,VPN,LINUX,C#,ZOHO,Bash#. 9)Currently handled ..Dominos,Decathlon,24seven,Metro CC,RBS,Nagarro,Vodafone-Idea limited,V2-Retail,Samhi,Spar,Bata,Barbeque,Curefit,Haldiraam,Pizzahut,Mercer,MotherDairy..Clients..



EmbLogic

• India
• Professional Training and Coaching
• 1 - 100 Employee

• Trainee

  • Nov 2017 - Mar 2018

  Noida Area, India



Teleforce Services

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Site Engineer

  • Sep 2015 - Nov 2017

  Goa,Maharashtra,Mp,Mumbai