Experience

go4WorldBusiness.com - Import. Export. Trade Worldwide.

• India
• Wholesale Import and Export
• 1 - 100 Employee

• Client Relationship Manager

  • Jul 2018 - Present

  Working with B2B platform as success manager for Asia, Europe, Africa & US region, managing client inquiries (over 1000 annually), end-to-end customer onboarding process as well support, account-level engagement.● Handling existing customers & providing post-sales support.● Coordinating with clients & sales for smooth functioning.● Maximizing revenue by up-selling incremental solutions.● Responsible for renewal & retention.● Resolving raised/assigned tickets by Exceptional written, verbal, phone & presentation skills.● Problem solving, excellent active listening skills.● Handles rejection well. Customer focus & result oriented approach.● Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.● Get testimonials and feedback from the customers● Play an integral part in generating new sales that will turn into long-lasting relationships.● Expanding relationships and bringing in new clients● Meeting all client needs and deliverables according to proposed timelines.● Analyzing client data to provide customer relationship management.● Develop trust relationships with a portfolio of major clients to ensure they do not turn toCompetition.