ITOS II

• Apr 2022 - Present

NOC APPLICATION ENGINEER(SERVER AND NETWORK TECHNICAL SUPPORT)

• Nov 2019 - Dec 2021

L&T Infotech ( Nagpur Safe & Smart City Project) L&T Infotech ( Nagpur Safe & Smart City Project)

Customer Service Engineer

• Sep 2018 - Nov 2019

L&T Infotech ( Nagpur Safe & Smart City Project) L&T Infotech ( Nagpur Safe & Smart City Project)

Project Assistant Level I

• Jun 2017 - Jun 2018

ERM Department ERM Department

System Engineer

• Jul 2013 - Jan 2015

 Installation and support of Operating System like Windows XP Professional, Windows 2003 (Print Server, File Server & Web Server).  Act as a technical resource and provide technical Supports IN and OUT process.  Maintaining Servers such as Windows 2003, Windows 2003 Enterprise Edition & Windows Server2008.  Troubleshooting the problems of Windows Servers, PC’s & Laptops.  Manage critical and windows security updates whenever required to the server and clients.  Maintain the daily activity performance monitoring of server report. Monitor the errors, logs on server and assess impacts on server.  Antivirus Server monitoring & updating clients using Antivirus Server End.  To Provide Integration facility and project co-ordination for the various Customers.  To provide Hardware, Operating system and Application level maintenance and Installation & configuration of Microsoft Office suits, Mailing Applications, required software's.  Responsible for maintaining up-to-date Inventory of IT equipment. Show less

IT ENGINEER(Network cum System Admin)

• Jul 2010 - Jun 2013

IT Engineer providing Technical support to client ONGC Ltd., Mumbai Responsibilities:  Maintain the daily activity performance monitoring of server report. Monitor the errors, logs on server and assess impacts on server.  Manage critical and windows security updates whenever required to the server and clients.  Troubleshooting the problems Windows Servers, PC’s & Laptops.  Creating and managing the network. Performing security measures on to the network.  Backup manually during the null traffic.  Configuration of DNS, DHCP Servers in Windows.  Antivirus Server monitoring & updating clients using Trend Micro antivirus.  Manage and install windows security updates whenever necessary.  Monitoring Client Systems. Client system software updating through WSUS server.  Checked the services of the server as per the Schedule and instructions set by Development Team.  Checked for the anonymous login attempts in event viewer/security section and maintain report.  Responsible for Facilities Management and Troubleshooting Hardware/Software problems in the systems.  Setting Access Permissions to folders.  Customer Interaction to understand and workout the optimum requirement and providing the technical support on the same.  To provide Hardware, Operating system and Application level maintenance for the Customer.  Installation and Configuration of Microsoft Office 2007, 2010 & Lotus Notes 7.0/8.5 version application, Trend Micro client 10.5/10.6 application.  To Provide Integration facility and project co-ordination for the various Customers.  Responsible for maintaining up-to-date Inventory of IT equipment.  Preparing & maintaining process documents i.e. System and Admin Checklist. Show less

Member Technical (Hardware & Network Engineer)

• Oct 2008 - Oct 2009

Goregaon, Mumbai 65. Roles and Responsibilities: Installations & support of Operating Systems like Windows XP Professional, Windows 2003 (Print Server & File Server). Facilitation, Maintenance & Management of 1000 Workstations & 70 Laptops. Additional task of creating mailboxes, movement of user account from domain at India (handled by Level-3 Support) to other domains located at U.S. & Texas is performed by us. Installation and configuration of Different OS built specially built for EDS (by the Microsoft). Configuring VOIP (Avaya IP) phones. Maintaining Servers such as Win-2003 , Win-2003 Enterprise Edition (Dell Power Edge 4600) Joining conference calls with EDS Counterparts in the US and coordinating with them when there is a major outage or when Operations get affected due to some local or remote network problem. Managing the local EDS network in Mumbai. Coordinating with Vendors like Dell, HCL, Data craft, Tata Indicom, Tata Power, Bharati and VSNL. Installations & support of software's like Microsoft Office, Virtual PC etc. Handling escalated calls related to Software, Hardware & Network problems. Attending calls of Senior Management Group. Call Report generation & analysis. Providing training to New Engineers. Worked in McAfee Antivirus Client installation & Maintenance Installation & configuration of Microsoft Outlook & Outlook Express. Troubleshooting of Network, Desktop, Laptop, and Printer & VNC related problem. Manage Backup using Tape Drive. (Daily Backup, Weekly & Monthly Backup) Show less

FMS Engineer

• Jul 2006 - Jun 2008

Roles and Responsibilities: Assembling & Troubleshooting of Standalone PC's. Installation of Operating Systems & software's. Installation and Configuration Support of all kinds of Win98 & Win XP Prof & Windows Applications including Internet, Fax, Multimedia services. Configuring Hardware devices, Web Cameras, Ethernet Cards, Network Printers, and Laptops etc. Setup Internet sharing with Win 98 and also with third party software's. Troubleshooting Software, Hardware & Network problems. Manage LAN setup for 20 - 50 Nodes, with Internet Sharing. Crimp RJ45 cable as Straight & Cross-over Cables. KNOWLEDGE & SKILLS; Installation & Configuration of Windows 2003 Server. Creation of Users accounts, O. Ungroup in Active Directory. Installation & Configuring of DNS. Managing Backup of Active Directory. Knowledge of Active Directory Services. Configuration of Router, Switches & Troubleshoot of Network problems. Troubleshooting of Peripheral Networks. Handling the Network calls & Network related problems. Monitoring the Network. Show less