Experience

Micropoint Computers Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior L2 Engineer

  • Jan 2023 - Present

   Managing Global IT 24/7 teams and clients related to service delivery and support.  Managing Global assets in CMDB tool.  Working on Green IT ticketing tool (Ticketing Tool),  Knowledge about Azure Cloud and MECM console.  Managing IT reports in Power BI and presenting with global management.  Managing Global IT 24/7 teams and clients related to service delivery and support.  Managing Global assets in CMDB tool.  Working on Green IT ticketing tool (Ticketing Tool),  Knowledge about Azure Cloud and MECM console.  Managing IT reports in Power BI and presenting with global management.



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Executive

  • Oct 2021 - Nov 2022

  Managing team and the clients (Domestic and International) related to service delivery and technology query. Monitoring Vicidial, Cisco RTM & Down Time. Managing and Implementing IT Projects. Managing Symphony Tool (Asset Management). End of the month present user clearance details with the clients. Implementing new tasks and doing the correction in Escalation Matrix as per the client's requirement. Managing team and the clients (Domestic and International) related to service delivery and technology query. Monitoring Vicidial, Cisco RTM & Down Time. Managing and Implementing IT Projects. Managing Symphony Tool (Asset Management). End of the month present user clearance details with the clients. Implementing new tasks and doing the correction in Escalation Matrix as per the client's requirement.



SCILLZ MANAGEMENT CONSULTING PRIVATE LIMITED

• India
• 1 - 100 Employee

• Technical Engineer

  • Apr 2018 - Oct 2021

  IT Services- Project: ABB India Ltd, • Following the ITIL Process guidelines. • Handling and managing tickets via service now ticketing tool • Managing, guiding and motivating a team of technical support engineers • Resolving and providing guidance to L1 engineers for escalated technical issues. • Excellent communication skills especially in servicing international customers. • Proficient troubleshooter • Quality Focused • Proactive. IT Services- Project: ABB India Ltd, • Following the ITIL Process guidelines. • Handling and managing tickets via service now ticketing tool • Managing, guiding and motivating a team of technical support engineers • Resolving and providing guidance to L1 engineers for escalated technical issues. • Excellent communication skills especially in servicing international customers. • Proficient troubleshooter • Quality Focused • Proactive.



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Jun 2016 - Apr 2018

  IT Services- Project: ABB India Ltd, • Working in Global support team. • Handling the Day to Day issues of the user through the global ticketing system. • Asset management by Bar-scan technology. • Carry out New joiner, EOL & Offboarding process. • Backup Tape management. • Evaluating network issues. • Solving the technical issues of the employees. IT Services- Project: ABB India Ltd, • Working in Global support team. • Handling the Day to Day issues of the user through the global ticketing system. • Asset management by Bar-scan technology. • Carry out New joiner, EOL & Offboarding process. • Backup Tape management. • Evaluating network issues. • Solving the technical issues of the employees.



20 Microns Limited

• India
• Chemical Manufacturing
• 500 - 600 Employee

• System Administrator

  • Jun 2012 - Jun 2016

  • Troubleshoot and support Hardware & Network Related Complains, • Knowledge of Corporate Mailing Service (MS Outlook, Office 365). • Create & Delete Legacy User, Provide Access & Rights Through Server. • Maintain Computers & Server like Domain Controller, Asset Management, and Terminal Server for Diskless Nodes User, Printer and all the DATA (Data Controlling & Backups). • Knowledge of Maintaining Active Directory (Group, user, computer, etc.) • Handling Cyberoam 300i Security, • Maintain Quick Heal & Trend Microns Antivirus consol. • Knowledge of LAN & WAN Configuration. • Handling IT assets and coordinate with local vendors if require, • Selection & Purchasing Software’s and Hardware’s • Selection of new technologies as per need and implementation. • Handling Location (Waghodia, Savli, Nandesari - Vadodara Gujarat) • Ensure zero Accident to all Computers in a plant. Show less