Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• Director, Customer Success - Strategic Accounts

  • May 2023 - Present

  Own the engagement, retention and growth of key Enterprise customers for Workato, to deliver additional growth, higher NRR and NPS for my organization. Build and foster relationships with senior executives in business and IT to ultimately be their executive sponsor on Workato end to achieve alignment with Business Outcomes and secure partnership with their transformation initiatives, thereby managing risk. Evangelize Workato customer success stories and customer success systems and processes. Align with the cross functional team owners / peers to provide a platform for collaboration better alignment with customer needs and adapt our approach to maximizing the value they can generate out of their investments Guiding the team on best practices in directing outcomes and driving positive value for our strategic customers by gaining their trust through execution of customer success strategies and processes. Build out strategic motions within CS, improving on the methodology, practice and processes that can allow for the existing team to scale to a larger portfolio, without necessarily increasing the team size. Representing Customer Success in Executive engagements, Customer Advisor Board, QBRs and during Pre-Sales interactions with prospects. Show less



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Director, Customer Success at Mulesoft, a Salesforce company

  • May 2021 - Apr 2023

  Manage the Consumer Goods Customer Portfolio, guiding and enabling a team of CSMs to drive the engagement, retention and growth of these customers for MuleSoft Aligning with the cross functional team owners / peers to provide a platform for collaboration between CSMs, AEs, ADs, SEs to better align with customer needs and adapt our approach to maximizing the value they can generate out of their investments Build and foster relationships with senior executives in business and IT to ultimately be their executive sponsor on MuleSoft end to achieve alignment with Business Outcomes and secure partnership with their transformation initiatives, thereby managing risk. Guiding the team on best practices in directing outcomes and driving positive value for our strategic customers by gaining their trust through execution of customer success strategies and processes. Building out strategic motions within CS, improving on the methodology, practice and processes that can allow for the existing team to scale to a larger portfolio, without necessarily increasing the team size. Owning the engagement, retention and growth of our customers, to deliver higher NPS and NRR for my organization. Representing Customer Success in Executive engagements, Customer Advisor Board, QBRs and during Pre-Sales interactions with prospects. Show less



Micro Focus

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Director - Sales

  • Jan 2019 - Apr 2021

  New business development and growth of Micro Focus mind share among strategic alliances targeting Americas region, driving multi million dollars’ revenue through joint go-to-market strategy. Partner enablement through activities, including but not limited to technical awareness, business solutions’ development, partner forum execution, exewcutive briefings, training and marketing exercises, joint business planning and client engagement sessions New business development and growth of Micro Focus mind share among strategic alliances targeting Americas region, driving multi million dollars’ revenue through joint go-to-market strategy. Partner enablement through activities, including but not limited to technical awareness, business solutions’ development, partner forum execution, exewcutive briefings, training and marketing exercises, joint business planning and client engagement sessions



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Client Partner / Customer Success - Americas - Strategic Accounts

  • Nov 2016 - Nov 2018

  CXO / Executive relationship ownership and account management with direct responsibility for new business development through strategic consulting with focus continuous value delivery recommending solutions across portfolio of services such as CX, Cloud, Business Transformation, Analytics, Mobility & NetworkPnL Ownership for multi million dollar portfolio delivering business objectives effectively utilizing current trend technologies and tools to meet client objectives / KRAs

• Client Delivery Director - Americas

  • Jan 2015 - Nov 2016

  Drive customer satisfaction across all phases of roadmap / journey definition, proactive / reactive requirements management, pre-sales / solutioning / co-innovation cycles, delivery governance thorough oversight of contract management, vendor / partner ecosystem development & management, commercial operations, planning and budgetingDefine and manage integrated global delivery strategy throughout the entire customer lifecycle ensuring successful delivery of business objectives, establish and deepen executive sponsor relationships, providing technology vision and leadership leveraging partner ecosystemPnL Ownership of multi million dollar portfolio, managing multiple client business units Show less

• Client Delivery Manager - Americas

  • Apr 2011 - Dec 2014

  Program managed client engagement, work products and owned program P&LScaled existing engagements through co-innovation driven program deliveries. Owned and ensured business continuity.Responsibilities include program and contractual commitments, proactively pursue relationship with client stakeholders for maximum engagement, collaboratively build account strategy, pipeline management, delivery management, assist client partners in closing proposals

• Sr. Project Manager - Americas

  • Dec 2009 - Mar 2011

  Lead project teams and manage all activities of project lifecycle (initiation, planning, execution and closure) associated with high visibility projects with long term multi-business unit span carrying substantial impact to these business unitsContribute towards strategic planning for scale growthProject delivery management, risk and change management, delivery readiness, project plan creation and management, documentation, organization mandates for talent generation and management Show less

• Business Analyst - Americas

  • Aug 2006 - Dec 2009

• Onsite Coordinator / Team Lead - Americas

  • Aug 2004 - Jul 2006

• Software Design Engineer - Americas

  • Feb 2003 - Jul 2004

• Software Design Engineer

  • Jan 2001 - Jan 2003