Senior Sales Engineer

• Oct 2022 - Present

Sales Engineer

• Jan 2022 - Oct 2022

Sales Engineer

• May 2018 - Jan 2022

Sr Tehnical Engineer

• May 2017 - Apr 2018

Attending pre-sales meeting with sales team to understand the customer requirements and providing the security solutions. Designing security solutions for customers across all the segments based on customer requirements & industry standards. Performing POC on the solutions based on the customer requirements. Conducting security audits on the network and reporting the recommendations to the customers. Implementing the solution successfully with proper documentation and within timeline. Alert Analysis, Fine tuning and Analysis of reports. Providing remote and onsite support to the customers and ensuring satisfaction. Maintaining Network availability, Capacity and Quality of service to meet SLA targets and processing through proactively monitoring and evaluating network performance. Responding to customer’s mails and complaints on priority. Show less

Team Lead

• Sep 2015 - Apr 2017

Attending presales meeting with sales team to understand the customer requirements and providing the security solutions. Implementing the security solutions with the existing and other security solutions, completing projects remotely and onsite with proper documentation and timelines. Designing and implementing security solution architecture for the McAfee:Network Security Platform,Web Gateway,Web Reporter, Threat Intelligence Exchange, Advanced Threat Defense, Endpoint Security. Trend Micro Deep Security Fire Eye: Network Security, Endpoint Security, Central Management and Threat Analytics Platform. Providing remote and onsite support to the customers. Maintaining Network availability, Capacity and Quality of service to meet SLA targets and processing through proactively monitoring and evaluating network performance. Follow up with the vendor calls and timely escalation to next level when there is no update in predefined timeline. Working on Proactive and Reactive Incident calls and Problem calls. Managing the flow of day-to-day operations and communicating clear instructions to team members on support calls and projects. Show less

Associate Engineer

• Aug 2011 - Sep 2015

Installation, Configuration and Troubleshooting of various series of Cisco routers, switches, wireless controllers, access points and Security products like McAfee NPS, ATD, Fire eye, Aruba Clear Pass. Device maintenance like IOS upgrading, PM activities. Conducting and supporting wireless team, Presales team for Wireless Survey and submission of reports, heat maps for placements of Wireless access points. Implementation of projects remotely and onsite with documentation(HLD, LLD, Implementation) for Cisco switches, wireless controllers and access points. Implementing POC for the Wireless and Security solutions. Handling escalations from colleagues and customers for wireless related issues. Follow up with OEM's and TAC team for support and timely escalation to next level. Show less