Solutions Consultant

• Nov 2018 - Present

Tata International Limited as IT Manager IT Infrastructure and Business App Support – IT

• Oct 2014 - Oct 2018

Manage outsourced shared service partner to deliver effective and efficient SAP ERP support services to multiple business sites and functions in accordance with SLA covering access provisioning, training management, data maintenance and data extraction, user support and consultancy, change management advice, closure of problem request and change request tickets  Driving IT Strategy, operational excellence and enhanced customer experience and led support desk management for infrastructure incidents and SAP Solution  Conducting internal customer service survey, feedback and complaint processing, planning and deployment of infrastructure needs as per business need  Responsible for aligning IT Operations to business goals, understand user/client requirements and priorities, focus on future business needs after regular inputs from users  Administering the performance of suppliers for SAP support, dedicated Internet, VC, VPN, Firewall, DMS, Antivirus and Encryption service by ensuring strict adherence to pre-set SLA and coordinating with suppliers to schedule timely delivery of services and related infrastructure for multiple business vertical locations  Hardware Asset deployment as per policy and asset inventory management  Ensuring proper execution of IT infrastructure, Helpdesk support, desktop/laptop support, LAN/WAN support, Email/Internet support & Security  Implement identified IT Solutions/Projects as per plan  Ensure Timely resolution of issues in Email/Internet support, Hardware, software application (SAP/Non-SAP)  Ensure change management best practices, hardware and software AMCs, ensured network availability  POC documentation, Implementation, administration, training of data and endpoint encryption service, document management system with workflow and automated client backup across business verticals

TRF Limited (A TATA Enterprise)

• Apr 2011 - Sep 2014

Manager – IT • Ensuring proper execution of IT infrastructure, Helpdesk support, Data Centre Operations/desktop/server support, LAN/WAN support, Email/Internet support & Security, product security, IT Infrastructure Projects across different regional offices and project sites • Led the implementation project of Microsoft Active Directory, WSUS, DHCP setup for entire TRF SBUs and orientation project of ISO 27001 and ISMS policy documentation • Managed Data Center, Network, SAP BASIS team • Deployed compliances in terms of SAP role access authorization matrix, data center components as per recommendation of statutory GCC Audit guidelines and VAPT assessment • Implemented Customer Complaint Handling Process for entire organization SBUs

Electrosteel Steels Limited

• Aug 2008 - Apr 2011

GrowthPath/Deputation: Aug'08–Sep'10: Assistant Manager – IT Oct'10-Apr'11: Deputy Manager - IT • Managed IT site consolidations in greenfield environment for 2MTPA integrated steel plant, covering set-up of IT infrastructure including Local Area Network and Internet and VPN services, Helpdesk support, LAN/WAN support, Email/Internet support & Security , Campus CCTV surveillance, Biometric Attendance Recording System, and Campus Wi-Fi, WAN & LAN set-up, including the access to SAP Data center • Core team member of Implementation project of SAP ERP and Post Go Live SAP BASIS and data center administration

Birla Corporation Limited (MP Birla Group),

• Mar 1998 - Aug 2008

Growth Path/Deputation: 03'98–04'99: Trainee Programmer (Information Systems) 04'99–03'05: Programmer (Information Systems) 04'05–08'08: System Analyst (Information Systems) • Analyze, Design, Develop and maintain business application systems in Oracle and relevant database objects like tables, views, procedures, functions and constraints as per SRS of different business processes • Administration of Production System and Database in Oracle • Revamp of legacy business application systems; identify new areas for automation, plan input and outputs to exploit opportunities to improve business process in adequate conformity with company policy. • Rejuvenated Oracle based sales and distribution application software installed at various C&F outlets after conducting needs analysis and necessary consultations with end users, marketing associates and commercial heads. • As a programmer and system analyst I have developed numerous drill down and list reports along with data management GUIs with user controlled multi-functionalities to support different business processes