Prasanna Marlin
Senior Systems Engineer Operations at KBSL Information Technologies Limited- Claim this Profile
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Bio
Pubudu Attanagoda
Prasanna and i worked together for 5 years at Sri Lankan Airlines managed service project and knows him since 2017. He is very energetic engineer with broad technical knowledge and confidence on what he is doing. He always pay attention to fine details of the work and complete within the given time period. Prasanna is a good team player and mentor for new team members in training and their professional development. Apart from work, he is a good friend to spend time and discuss different things. He is very clam person with dedicated to work and maintaining highest level of professionalism in his work.
Priyanga Wijewardana
Prasanna and we have been working closely at SriLankan in delivering the best of virtual desktop experience to our colleagues. He's precise, task oriented and delivers any customer expectation within the stipulated SLA. He is a team player with excellent PR skills which enabled him to not only deliver best of technical expertise but also maintain client loyalty. Wish him all the best and surely a mandatory team member one must have!
Pubudu Attanagoda
Prasanna and i worked together for 5 years at Sri Lankan Airlines managed service project and knows him since 2017. He is very energetic engineer with broad technical knowledge and confidence on what he is doing. He always pay attention to fine details of the work and complete within the given time period. Prasanna is a good team player and mentor for new team members in training and their professional development. Apart from work, he is a good friend to spend time and discuss different things. He is very clam person with dedicated to work and maintaining highest level of professionalism in his work.
Priyanga Wijewardana
Prasanna and we have been working closely at SriLankan in delivering the best of virtual desktop experience to our colleagues. He's precise, task oriented and delivers any customer expectation within the stipulated SLA. He is a team player with excellent PR skills which enabled him to not only deliver best of technical expertise but also maintain client loyalty. Wish him all the best and surely a mandatory team member one must have!
Pubudu Attanagoda
Prasanna and i worked together for 5 years at Sri Lankan Airlines managed service project and knows him since 2017. He is very energetic engineer with broad technical knowledge and confidence on what he is doing. He always pay attention to fine details of the work and complete within the given time period. Prasanna is a good team player and mentor for new team members in training and their professional development. Apart from work, he is a good friend to spend time and discuss different things. He is very clam person with dedicated to work and maintaining highest level of professionalism in his work.
Priyanga Wijewardana
Prasanna and we have been working closely at SriLankan in delivering the best of virtual desktop experience to our colleagues. He's precise, task oriented and delivers any customer expectation within the stipulated SLA. He is a team player with excellent PR skills which enabled him to not only deliver best of technical expertise but also maintain client loyalty. Wish him all the best and surely a mandatory team member one must have!
Pubudu Attanagoda
Prasanna and i worked together for 5 years at Sri Lankan Airlines managed service project and knows him since 2017. He is very energetic engineer with broad technical knowledge and confidence on what he is doing. He always pay attention to fine details of the work and complete within the given time period. Prasanna is a good team player and mentor for new team members in training and their professional development. Apart from work, he is a good friend to spend time and discuss different things. He is very clam person with dedicated to work and maintaining highest level of professionalism in his work.
Priyanga Wijewardana
Prasanna and we have been working closely at SriLankan in delivering the best of virtual desktop experience to our colleagues. He's precise, task oriented and delivers any customer expectation within the stipulated SLA. He is a team player with excellent PR skills which enabled him to not only deliver best of technical expertise but also maintain client loyalty. Wish him all the best and surely a mandatory team member one must have!
Experience
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KBSL Information Technologies Limited
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Sri Lanka
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Systems Engineer Operations
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Dec 2020 - Present
Senior System Engineer Operations. December 2020 to Up to DateAdministrating and managing service desk function and coordinating with customers complaints and queries though Emails and calls for large numbers of customers across the country with the use of 365 Microsoft Dynamics as CRM tool.
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System Engineer
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Mar 2013 - Dec 2020
Resident Engineer at Sri Lankan AirlinesAdministrating and managing virtual desktop infrastructure environment for large numbers of end users across different regions. Working on all the incidents, service calls and Change requests and analyzing & coordinating the root cause analysis Implementing, Monitoring and Configuring VMware Mirage Server and Monitoring and migrating the virtual servers according to virtual status. Co-ordination with End Users for technical escalation and providing the solution through remote 24/7 Show less
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Shibh Al Jazira Contracting Company (SAJCO)
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Saudi Arabia
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Construction
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700 & Above Employee
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IT Executive
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Mar 2010 - May 2012
I have been serving as a IT Executive in the Purchasing Section at Riyadh office of SAJCO. My responsibilities include troubleshooting & maintaining corporate desktops and providing first level support on SAJCO Network (LAN) and related products. I was also maintained the Novell Netware network used by SAJCO I have been serving as a IT Executive in the Purchasing Section at Riyadh office of SAJCO. My responsibilities include troubleshooting & maintaining corporate desktops and providing first level support on SAJCO Network (LAN) and related products. I was also maintained the Novell Netware network used by SAJCO
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KBSL Information Technologies Limited
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Sri Lanka
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IT Services and IT Consulting
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100 - 200 Employee
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Associate Systems Engineer
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Apr 2009 - Mar 2010
My responsibilities include troubleshooting & maintaining the corporate VoIP network (JKH) Guiding technicians on Network cabling and lightning protection. First level user support for JKH Networks (LANs and WANs) Coordination with relevant Vendors and Service Providers.Providing support for over 6 sites. Tools/Technology : HP OpenView, WhatsUP Gold, Remote Admin and other Network related software to monitor and maintain the networks My responsibilities include troubleshooting & maintaining the corporate VoIP network (JKH) Guiding technicians on Network cabling and lightning protection. First level user support for JKH Networks (LANs and WANs) Coordination with relevant Vendors and Service Providers.Providing support for over 6 sites. Tools/Technology : HP OpenView, WhatsUP Gold, Remote Admin and other Network related software to monitor and maintain the networks
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IT Hunters
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Sri Lanka
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Engineer
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Nov 2006 - Dec 2008
Resident Engineer at Keells Business Systems (Network Monitoring) Managing and coordinating SLA support staff. First level user support (24x7) on JKH Networks (LANs and WANs). Coordination of relevant Vendors and Service Providers. Supports over 50 sites (Includes 3 - 5 star Hotels, Super markets, Stockbrokers and call centers (Pizza Hut etc) Resident Engineer at Keells Business Systems (Network Monitoring) Managing and coordinating SLA support staff. First level user support (24x7) on JKH Networks (LANs and WANs). Coordination of relevant Vendors and Service Providers. Supports over 50 sites (Includes 3 - 5 star Hotels, Super markets, Stockbrokers and call centers (Pizza Hut etc)
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Keells Business Systems Limited
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Sri Lanka
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Associate Engineer
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Nov 1998 - Sep 2006
Duties & Responsibilities: Troubleshooting and repair of Personal Computer Systems and Servers and allied products. Troubleshooting and Repair of IBM and Toshiba Notebook Systems. End-to-End Customer Support on Notebook Systems for Major Accounts like ‘Hemas’ and ‘Price Water House coopers’ etc. Supported over 300 Major Customers (Government, Corporate and Individuals) Duties & Responsibilities: Troubleshooting and repair of Personal Computer Systems and Servers and allied products. Troubleshooting and Repair of IBM and Toshiba Notebook Systems. End-to-End Customer Support on Notebook Systems for Major Accounts like ‘Hemas’ and ‘Price Water House coopers’ etc. Supported over 300 Major Customers (Government, Corporate and Individuals)
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Megadynamix Pvt. Ltd
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Sri Lanka
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Systems Engineer
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Apr 1998 - Oct 1998
Planning, Configuring, Installation and maintenance of Novell Networks on Compaq servers and Desktop Systems. And Resident Engineer at Star Garments, Katunayake EPZ. Planning, Configuring, Installation and maintenance of Novell Networks on Compaq servers and Desktop Systems. And Resident Engineer at Star Garments, Katunayake EPZ.
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Senior Engineer
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Aug 1995 - Apr 1998
My Main Duties & Responsibilities are Planning, Assembling, Configuring, Installation and maintenance of Personal Computer Systems and related products. Support on PC / Peripheral Hardware & Software - problem diagnosis, fixes, repairs, installation of hardware & software. Application support, Technical help line services. Overseeing and Coordination of Engineering Department activities. My Main Duties & Responsibilities are Planning, Assembling, Configuring, Installation and maintenance of Personal Computer Systems and related products. Support on PC / Peripheral Hardware & Software - problem diagnosis, fixes, repairs, installation of hardware & software. Application support, Technical help line services. Overseeing and Coordination of Engineering Department activities.
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ABANS ELECTRICALS PLC
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Sri Lanka
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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Electronic Technician
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Jun 1992 - Jul 1995
Troubleshooting and Repairing of Electronic Appliances and related products Troubleshooting and Repairing of Electronic Appliances and related products
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Education
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1981 - 1992
Holy Cross College - Kalutara
GCE A/L
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