Experience

voestalpine High Performance Metals India

• India
• Mining
• 1 - 100 Employee

• Outside Sales

  • Sep 2016 - Present

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Spearheading the expansion of market reach and customer base through strategic outside sales initiatives, fueling business growth, and solidifying Voestalpine High-Performance Metals India Pvt Ltd (Uddeholm Brand) as a market leader. ❖ Developing and executing comprehensive business development strategies to identify and target key industry sectors, resulting in significant revenue growth and market share expansion. Implementing innovative value-based business strategies to identify and target high-potential customers, resulting in a substantial surge in sales and revenue growth. ❖ Orchestrating the integration of sales force and SAP systems, revolutionizing sales processes, and driving operational efficiency for enhanced productivity and customer satisfaction. ❖ Achieving an exceptional 25% growth in gross margin, employing strategic pricing and value proposition techniques to maximize profitability while maintaining a competitive edge. ❖ Exercising meticulous control over credit and payment processes, ensuring timely collections, and minimizing bad debt, thus optimizing cash flow and financial stability. ❖ Pioneering the implementation of customer relationship management (CRM) practices, nurturing enduring relationships with clients, and fostering loyalty through engagement strategies. Exhibiting outstanding customer service expertise by successfully managing and delighting a diverse customer base across Telangana, Andhra Pradesh, Kerala, and West Bengal, consistently exceeding expectations. ❖ Streamlining order management activities by overseeing seamless order processing, efficient fulfillment, and meticulous tracking, ensuring timely delivery and customer delight. ❖ Collaborating seamlessly with cross-functional teams, harnessing collective strengths to develop and execute highly effective marketing campaigns and promotional activities that amplified brand visibility and accelerated business growth. Show less



SEW-EURODRIVE India Private Limited

• Germany
• Automation Machinery Manufacturing
• 100 - 200 Employee

• Officer - Inside Sales

  • Oct 2015 - Mar 2016

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Actively engaged with a diverse clientele, delivering exceptional customer service and building strong relationships to drive customer satisfaction and loyalty. ❖ Prepared and tailored offers by collaborating with engineers, effectively presenting the value proposition of Sew Eurodrive India Pvt. Ltd.'s solutions and driving successful sales conversions. ❖ Executed comprehensive follow-up procedures for orders, payments, C- Forms, and waybills, ensuring seamless transactions and optimizing customer fulfillment experiences. ❖ Reviewed existing purchase orders and analyzed order clauses, making informed decisions to accept or amend orders in alignment with company policies and customer expectations. ❖ Assumed end-to-end responsibility for sales support operations, efficiently managing inquiries, quotations, purchase orders, invoices, sale order release, payments, dispatch instructions, installation clearances, and other critical sales-related processes. ❖ Orchestrated seamless coordination with the production plant to ensure timely dispatches, optimizing logistics and delivery schedules to exceed customer expectations and achieve operational excellence. ❖ Generated comprehensive and insightful management information system (MIS) reports, providing valuable data-driven insights for strategic decision- making and enhancing sales performance. ❖ Facilitated smooth communication and collaboration by sharing branch- related documents, such as attendance records with HR and expense details with the Finance department. Show less



Shakti Hormann Pvt. Ltd.

• India
• Wholesale Building Materials
• 100 - 200 Employee

• Sales Coordinator

  • Sep 2012 - May 2015

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Spearheaded sales coordination efforts for two branches, Chennai & Delhi and monitored the entire sales process, from initial customer enquiry to the successful installation of products, ensuring a smooth and efficient customer journey and maximizing satisfaction levels. ❖ Delivered top-notch customer service by efficiently handling a high volume of customer enquiries, providing personalized and high-quality assistance to each caller, and effectively addressing their needs and concerns. ❖ Liaised with clients to facilitate timely payments and dispatches, while also diligently managing outstanding payment follow-ups with direct customers, ensuring strong financial performance and customer satisfaction. ❖ Managed statutory documentation for dispatch, including e-sugam, T-2, waybill, e-waybill, 403, 402, C Form, CT-3, ARE-1, guaranteeing compliance with legal requirements and streamlining logistical processes. ❖ Played a pivotal role in coordinating sales-related activities before and after the sale, including arranging marketing promotional tools such as catalogues and fulfilling requests from the sales team, empowering the sales team with impactful resources for effective customer engagement. ❖ Maintained meticulous filing systems, performed accurate data input, and diligently maintained office reports and documents, adhering to ISO standards and ensuring the availability of up-to-date and organized sales- related information. ❖ Collaborated closely with various departments, including sales, marketing, dispatches, production, planning, clients, and site engineers, fostering effective cross-functional coordination and facilitating smooth business operations. Show less



Adecco Flexione Workforces Solutions Ltd.

• Sales Coordinator

  • Aug 2007 - May 2010