Prasad Vaidya

Customer Care Executive at IT Source Technologies Limited
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English -
  • Marathi -
  • Hindi -

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Credentials

  • Foundation Course
    NIIT
  • JAVA & Advanced Java
    SEED Infotech Ltd
  • Oracle
    SEED Infotech Ltd

Experience

  • IT Source Technologies Limited
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Care Executive
      • Dec 2020 - Present

      1. Solving Customer queries on call 2. Raising trouble tickets 3. Suggest Tariff plans to Customers 1. Solving Customer queries on call 2. Raising trouble tickets 3. Suggest Tariff plans to Customers

  • NIIT Technologies Limited
    • India
    • Information Technology & Services
    • 700 & Above Employee
    • System Engineer
      • Sep 2014 - Nov 2020

      Backup management through Symantec NetBackup 7.6 application Analyzing logs and get issues resolved from vendors & log monitoring on daily basis Monitoring production servers through Nagios and Tivoli application Schedule the backups according to their timings Send daily backup medias to Iron Mountain Send daily mails to clients Physical inspection of servers Physically insert tapes in Tape Library Monitor diskspace through Vsphere Monitor Monthly backups of DRC Monthly restoration of backups

  • Dhoondiraj Consultancy
    • Technical Support Engineer
      • Apr 2012 - Aug 2014

      1. Installation of OS Win7, Win 8, and Win 10 in laptops & Desktops 2. Printer installation & troubleshoot 3. Antivirus installation & troubleshoot virus related issues 4. Data collection & report generation 5. Co – ordination with clients & internal teams 6. Data Entry 7. Handled a team size of 20 people 1. Installation of OS Win7, Win 8, and Win 10 in laptops & Desktops 2. Printer installation & troubleshoot 3. Antivirus installation & troubleshoot virus related issues 4. Data collection & report generation 5. Co – ordination with clients & internal teams 6. Data Entry 7. Handled a team size of 20 people

Education

  • Welingkar Institute of Management
    Masters of Business Administration - MBA, Information Technology
    2016 - 2019
  • University of Mumbai
    Bachelor of Science in, Information Technology
    2009 - 2012

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