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Prasad A.

Technical Support Administrator at Kronis, Rotsztain, Margles, Cappel LLP (KRMC)

Contact Information

us****@****om

(386) 825-5501

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Location

Greater Toronto Area, Canada, CA

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Technical Support Administrator
- May 2019 - Present
· Act as 1st tier Help Desk and I.T. Administration support for user problems and questions. · Track, monitor and respond to Help Desk tickets and manage and execute support as assigned in a timely manner. · Collaborate with other members of the I.T. department to resolve user questions and issues when needed. · Assist with supporting the various systems used by each firm department. · Prepare and rebuild desktop images as required, including testing and quality control. · Troubleshoot technical (hardware and software) issues, physical and virtual workstations, and peripherals as required. · Escalate issues to I.T. Manager and/or Senior I.T. Administrator as needed. · Perform new hire orientations and/or additional support training seminars. · Assist with meeting setups and takedown of video conferencing equipment, laptops, and projectors. Show less

Technical Support Coordinator
- Jun 2018 - May 2019
· Managed all server related activates on production server environment and non-production server environments using Weblogic, Jboss and Tomcat web application servers · Deployed the JAR, WAR &EAR files in different environments like DEV, QA and PRODUCTION on multiple WebLogic, JBOSS and Tomcat Server instances · Actively involved in configuration changes · Configured WebLogic Servers in a Cluster environment solution for High Availability, Load balancing, and failover support · Configured and created Web Logic domains, clusters, servers, and connection pool · Involved in Monitoring all the WebLogic resources like Admin and Managed Servers, Clusters, Machines, Node manager and JMS components · Interacting with clients, onsite teams to gather requirements, and implementing configurations as requested. · Automation of daily tasks, DB scripts, monitoring alerts using shell scripting · Scheduling and performing MWs (Maintenance Windows) and system upgrades and configurations. · Responsible for day to day administration activities - backups, troubleshooting, crons & reports. · Interacting with clients and internal engineering teams to resolve the trouble tickets within SLA timelines. Show less

L3 Support & Software Engineer
- Nov 2014 - Sep 2016
• Provided L3 support to the on-site team • Resolved the system critical production issues within the prescribed timelines • Helped on-site team with the application support and configuration changes • Co-ordinated with different internal and external teams to resolve production issues • Provided 24x7 on-call support and email support • Analysed the issues, fixed the bugs, provided root cause analysis, and documented • Provided the Alpha patches, and resolved the production issues • Trained and mentored other team members • Prepared Unit test cases and executed the same Environment: ACE Framework, C++, Linux, TCAP, HPOC SS7 Stack, multi-threading, socket programming, Oracle, MGTS, TOAD, TCP/IP Show less

Centennial College
Advanced Diploma in Computer Systems Technology – Networking (Fast-Track), Information Technology

2016 - 2018
jntu college of engineering hyderabad
Master of Technology (M.Tech.), Systems and Signal Processing

2012 - 2014
Vaagdevi College of Engineering
Bachelor of Technology -(B.Tech), Electronics and Communicanitions Engineering

2008 - 2012

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