Experience

Lazaat Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Administrator

  • Jun 2022 - Present

  - Respond to new enquiries in a timely manner and promote salesmanship that leads to confirmed bookings. - Collating event details and liaising with other departments to ensure customers’ requests for their events are delivered. - Tailor and adapt booking to suit customer needs. - Periodically liaising with the customers to ensure maximum satisfaction. - Maintained operational paperwork to ensure the details are up to date. - Scheduled monthly posts on social media sites to increase brand awareness. Show less



Sumo Pan Asia

• United Kingdom
• 1 - 100 Employee

• Restaurant Manager

  • May 2021 - Mar 2022

  - Cashing up at the end of each night. - Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. - Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. - Stayed up-to-date on menu changes to help customers make food choices. - Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. - Inspected dishes and utensils for cleanliness. - Suggested appropriate food and drink pairings to increase per-ticket sales. - Greeted new customers, discussed specials and took drink orders. - Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. - Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Show less



The Stanley Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jun 2019 - Aug 2019

  - Answer to guest's requests.- Coordinate with the front desk to ensure guests a pleasant stay.- Provide information regarding rooms and properties.- Encourage guests on discounts and sales for events at the property.- Working closely with the even department.- Knowledge of various hospitality systems such as Open Table, Agylisysy, and ThunderTix.- Input rooms information on third party websites.- Monitor room sales.- Auditing sales and rooms.- Phone and email etiquette. Show less

• Front Desk Staff

  • Mar 2019 - Jun 2019

  - Provide guests with information regarding the properties.- Assist guests with payment.- Checking guests into rooms.- Auditing guests information.- Answer to enquiry and ensure each request is met.- Coordinate with housekeeping team and engineering team.

• Receptionist at Tour office

  • Jan 2019 - Mar 2019


Thai Palace Restaurant
• United States
• Hospitality
• 1 - 100 Employee
• Food Server

  • Jun 2013 - Sep 2017