Experience

Team Global Express

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Strategic Account Manager

  • May 2022 - Present



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Key Client Manager

  • May 2019 - May 2022

• National Operations Manager Techserv

  • Apr 2018 - May 2019

• National Techserv Coordinator

  • Aug 2015 - Apr 2018

• Account Management support

  • May 2013 - Aug 2015

  • Daily review PM & AM operations reports for exception reporting to clients• Action client service variation requests and update operational and billing requirements• Monitor, compile and process weekly billing for clients• Provide analytical support to the Account Managers• Formulate weekly/monthly KPI reports• Develop cost models and provide appropriate solutions/quotes for client project needs• Co-ordinate responses to client queries raised by phone or email correspondence• Account management support

• Account Management Support for HP

  • Apr 2013 - May 2013

  Key Responsibilities:• Database administration and ADHOC business data analysis and presentation• Pricing audits – invoice reconciliation, updating pricing for consignments• Daily reporting of work to the client• Weekly and Monthly KPI report Formation and distribution



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• National Banking Liaison Officer - Voucher Bag Receipting System (VBRS) - Reporting and Analysis

  • Apr 2011 - Jun 2012

  Key Responsibilities: • Business Data Analysis, Some analysis done includes Run Performance Analysis, Profitability analysis • Working through the entire project life cycle of Voucher Bag Receipting System for Toll financial Institutions team from initiation • Generating and Analyzing daily as well as End of the Month KPI Report using Voucher Bag Reporting system and Microsoft Excel (VLook-ups, Pivot tables, Formulas). • Assisting IT team for User Acceptance Testing for VBRS system and customer portals software development. To ensure VBRS system and customer portals user friendly • Developing training material for VBRS system and training team members/new recruits. • Liaising with various levels of Internal and External clients on a daily basis • Assisting with Cost and Pricing Models, RFP, Tender Management Support and client presentations using Microsoft Office Suite



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Branch Sales Manager

  • Feb 2010 - Aug 2010



CitiFinancial Consumer Finance

• Mumbai,India

• Branch Manager

  • Dec 2005 - Feb 2010

  Key Responsibilities: • Developing new business by increasing Direct Sales Agencies tie-ups to strengthen branch sales team, retained existing clients with good service and managed branch loan portfolio worth Rs. 500 million including Mortgage loans. • Performing branch level Portfolio analysis, Non-starter analysis, Bounce analysis and risk analysis to understand catchments and propose necessary changes in the lending process. • Also managing human resources, established production goals, optimizing profitability and controlled operating expenses. • Ensuring excellent client service, client interaction and insurance cross sell. Educating clients about the lending process and products • Supporting the branch operations with occasional audit, compliance & control, credit assessment and product trainings



GTL Limited

• Mumbai,India

• Team Leader

  • Oct 2002 - Nov 2005

  Key Responsibilities: • I was leading a team of 15 Tele-callers and was responsible for driving performance against the monthly targets for sales and customer service. • Assisting the Tele-callers on their calls, monitoring the Tele-callers performance and coaching & mentoring them was amongst few of my responsibilities. • I also worked with Quality department, conducted verification training sessions for Tele-callers. Maintaining compliance percentage was a key KPI in this role. • Prepared daily and monthly performance reports.