Head of Digital Products

• Jun 2023 - Present

Lead Digital Product Manager

• Jul 2022 - Jun 2023

Executive Head: eCommerce/Digital Channels/B2B

• Jun 2020 - Apr 2022

- Define and drive the digital and omni-channel transformation across Vodacom Business channels - Ownership of Sales and Service digital channels for Vodacom Business – Capability build and Performance KPIs (Acquisition, adoption, sales, service, product management) - Evolve and mature analytics, insights and product experience within Vodacom digital channels - Define and drive partnership with VFS, Super App, Vodafone and eCommerce strategies - Define and drive the digital and omni-channel transformation across Vodacom Business channels - Ownership of Sales and Service digital channels for Vodacom Business – Capability build and Performance KPIs (Acquisition, adoption, sales, service, product management) - Evolve and mature analytics, insights and product experience within Vodacom digital channels - Define and drive partnership with VFS, Super App, Vodafone and eCommerce strategies

Head of Digital Channels

• Feb 2018 - Jun 2020

• Driving the design and digitization of client experience for staff and end clients. • Creating new integrated staff enablement platforms for front and back office • Creating integrated client ecosystem across digital channels • Defined RMB wide digital channel strategy • Designed approach to leverage FirstRand Group's strategy and assets • Driving the design and digitization of client experience for staff and end clients. • Creating new integrated staff enablement platforms for front and back office • Creating integrated client ecosystem across digital channels • Defined RMB wide digital channel strategy • Designed approach to leverage FirstRand Group's strategy and assets

Head Of Digital Channels

• Mar 2017 - Feb 2018

I was responsible for the delivery of Discovery's Group digital services, which spans the range of our web and mobile applications, supported by our content management team, underpinned by our UX and Design discipline. All of these areas report into me, which allow for a seamless, consistent and thorough approach to excellent delivery to all of our clients across the Group.

Divisional Manager: Web and Mobile Applications

• Oct 2016 - Feb 2018

I managed the delivery of our web and mobile competencies within our Group Shared Services context. This includes separate web and mobile development teams in close collaboration with our UX and Design partners, back end teams, vendor delivery partners and R&D stakeholders. We also deliver to and work very closely with our Digital Marketing teams on a Group level, including our Direct Distribution channels (Direct to Consumer). We also often engage, consult and debate on tactical and strategic initiatives that create revenue opportunities or improve our servicing capabilities...all underpinned by user centered design principles and digital outputs throughout the Discovery Group. Show less

Software Development Manager

• Mar 2012 - Oct 2016

My role as a Software Development Manager was applicable to 4 different teams, across Discovery, notably:- Management of the delivery of web and mobile applications that enabled the South African business market features, with a key driver on empowering self service capabilities whilst improving the general digital ecosystem. I worked within the centralized Group Systems Department which also provided key intranet capabilities engaging with supporting systems and business owners across the Group. Managing and developing direct reports' deliverables as well their personal growth paths.- Management of our Marketing and Distribution Systems, with a focus on Direct to Consumer Sales. This included the leads management, sales fulfillment, telephony and analytics components.- Management of Web, Mobile and UX/Design teams for our International Markets ventures, which focused on a scaleable and repeatable provisioning of digital platforms to our Partner Markets with significant offshore and vendor engagement.- Management of our CRM and Telephony servicing capability, which include custom built servicing applications as well as voice based servicing channels. Show less

Analysis and Design Lead - Strategic Projects

• Jan 2010 - Apr 2012

Focus on delivery was firstly within Treasury products and investment products using core banking solutions. The majority of the exposure was playing a lead role in an online banking system rewrite that engaged new proprietary back end components, whilst also managing direct reports allocated to other projects across the Private Banking landscape. Focus on delivery was firstly within Treasury products and investment products using core banking solutions. The majority of the exposure was playing a lead role in an online banking system rewrite that engaged new proprietary back end components, whilst also managing direct reports allocated to other projects across the Private Banking landscape.

Principal Management Consultant

• 2008 - 2010

Consulted predominantly in Financial Services institutes with a focus on process and business analysis. Business context and delivery was focused on system implementations and process efficiency and optimization. The core areas of exposure were: - Client on boarding - Micro-Loan Collections - Home Loan Retention - Fraud detection - Client servicing Consulted predominantly in Financial Services institutes with a focus on process and business analysis. Business context and delivery was focused on system implementations and process efficiency and optimization. The core areas of exposure were: - Client on boarding - Micro-Loan Collections - Home Loan Retention - Fraud detection - Client servicing

Business Analyst

• 2004 - 2008