Experience

The Signature at MGM Grand

• Hospitality
• 1 - 100 Employee

• Guest Services Supervisor

  • Oct 2016 - Present

  Provide great Customer service to hotel guests and employees. Run day to day operations with valet and bell. Provide resolution to guest concerns and complaints. Scheduling and shift assignment matrix. Resolve employee issues and concerns by listening and acting on the problem. Evaluating employees on their performance to make sure guests are getting excellent service. Provide great Customer service to hotel guests and employees. Run day to day operations with valet and bell. Provide resolution to guest concerns and complaints. Scheduling and shift assignment matrix. Resolve employee issues and concerns by listening and acting on the problem. Evaluating employees on their performance to make sure guests are getting excellent service.



Towne Park

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Coordinator / Supervisor

  • Nov 2011 - Dec 2016

  Customer Service, solve guest issues and concerns. manage valet and bell attendants performing their duties and help where it's needed to run the operation smoothly and provide a great guest experience. Customer Service, solve guest issues and concerns. manage valet and bell attendants performing their duties and help where it's needed to run the operation smoothly and provide a great guest experience.



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Valet Attendant

  • Feb 2016 - Oct 2016

  Customer service, park and retrieve guests vehicles, assist with transportation and baggage. Promoted to Guest Service Supervisor Customer service, park and retrieve guests vehicles, assist with transportation and baggage. Promoted to Guest Service Supervisor



Walker Zanger

• United States
• Design Services
• 100 - 200 Employee

• Sales Representative

  • Feb 2002 - Oct 2006

  Customer service, sales of natural stone products, cycle count of Inventory, Travelling to client sites. Customer service, sales of natural stone products, cycle count of Inventory, Travelling to client sites.



Argenbright Security Inc

• United States
• Human Resources Services
• 1 - 100 Employee

• Operations / Account Manager

  • Jan 1996 - Jul 2001

  Customer Service, Scheduling, payroll, problem solving , Security screening training, hiring, Customer Service, Scheduling, payroll, problem solving , Security screening training, hiring,