Experience

DefSpace Technologies

• India
• Internet Marketplace Platforms
• 1 - 100 Employee

• Senior executive - Inside Sales

  • Feb 2023 - Present

  Working as Inside sales senior executive. we are e marketplace for Defence space and aerospace Sector. Working as Inside sales senior executive. we are e marketplace for Defence space and aerospace Sector.



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Associate

  • Oct 2020 - Feb 2023



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Associate

  • Jun 2019 - Apr 2020

  Resolve customer's problems, improve operations, and provide exceptional customer service. • Update the customer account for every caller to communicate the nature of the call and solutions provided. • Maintaining a positive, empathetic, and professional attitude toward customers always. Resolve customer's problems, improve operations, and provide exceptional customer service. • Update the customer account for every caller to communicate the nature of the call and solutions provided. • Maintaining a positive, empathetic, and professional attitude toward customers always.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Associate

  • Jul 2017 - Jul 2019

  Backend process - Provided information about products and services, take/cancel orders or obtain details of complaints. • handled multiple tasks simultaneously with appropriate priority while performing customer service. • Managing E-mails and Solving the queries of the Customers. • Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken. Backend process - Provided information about products and services, take/cancel orders or obtain details of complaints. • handled multiple tasks simultaneously with appropriate priority while performing customer service. • Managing E-mails and Solving the queries of the Customers. • Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken.