Senior Program Manager

• Oct 2023 - Present

City Manager

• Apr 2022 - Oct 2023

- Strategically bifurcated the dealer base into three groups to cater 700 Auctions and delivered 20% growth in GMV - Turned around one loss making category into a profitable category by increasing the margins by 166% - Successfully executed trifurcation of Delhi business into independent cities for both Retail and Sales functions - Penetrated Dealer financing by 20% in Haryana that helped in increasing the successful auctions by 25% - Overachieved Sales and Retail output and… Show more - Strategically bifurcated the dealer base into three groups to cater 700 Auctions and delivered 20% growth in GMV - Turned around one loss making category into a profitable category by increasing the margins by 166% - Successfully executed trifurcation of Delhi business into independent cities for both Retail and Sales functions - Penetrated Dealer financing by 20% in Haryana that helped in increasing the successful auctions by 25% - Overachieved Sales and Retail output and delivered all KPIs from the Haryana city in the first month of creation

Senior Channel Lead

• Oct 2021 - Mar 2022

- Devised new metric of Onspot and Hot leads which improved Day 0 conversions by 42% - Improved conversion by 28% by dividing the 32 retail stores and 120 retail executives into multiple zones - Achieved 3X of the business plan $6mn+ in GMV and $255k+ in gross profit/month by launching 18 new Retail stores - Consolidated the Retail business to reduce costing and created the centralized Retail team to increase profitability

Channel Lead

• Mar 2020 - Sep 2021

- Managed the P&L of the 14 retail stores and achieved operational profitability since Nov’20 - Designed and executed the business plan to improve the efficiency of the business metrics resulting into 28% increase in margins, 35% growth in conversion, and 21% increase in GMV - Transitioned retail inspection model to retail and home inspections combined with the same resourcing and delivering 50% business from Home Inspections - Prepared business expansion plan with 6 new and 2 virtual… Show more - Managed the P&L of the 14 retail stores and achieved operational profitability since Nov’20 - Designed and executed the business plan to improve the efficiency of the business metrics resulting into 28% increase in margins, 35% growth in conversion, and 21% increase in GMV - Transitioned retail inspection model to retail and home inspections combined with the same resourcing and delivering 50% business from Home Inspections - Prepared business expansion plan with 6 new and 2 virtual stores proposing 100% growth in GMV and top funnel, currently in execution will be completed by Nov’21 - Recovered the business post first covid wave in 6 months in FY 2020-21 and achieved the same in 2 months after second covid wave in FY 2021-22 - Delivered $2mn+ in GMV and $100k+ in gross profit per month with a team of 80 Retail executives - Improved customer experience by increasing the google reviews and maintaining above 4+ for all stores also improving the NPS from negative to positive score

Territory Manager

• Jun 2018 - Feb 2020

- Managed the transition of business model from Home Inspections to Retail inspection by setting up 12 stores and thereafter managed the operation of 6 stores - Delivered 6X growth in transactions during FY 2019-20 with a team of 45 retail executives - Trusted with additional responsibility of handling sales team of 14 executives, created a cross functional team to reduce customer waiting time, improve auction efficiency, onspot conversion resulting in increased transactions -… Show more - Managed the transition of business model from Home Inspections to Retail inspection by setting up 12 stores and thereafter managed the operation of 6 stores - Delivered 6X growth in transactions during FY 2019-20 with a team of 45 retail executives - Trusted with additional responsibility of handling sales team of 14 executives, created a cross functional team to reduce customer waiting time, improve auction efficiency, onspot conversion resulting in increased transactions - Reorganized the B2B business by increasing the onboarding of dealers and initiated dealer to dealer transactions - Managed Home Inspection as the business unit in FY 2020-21 which showed 20% growth MoM - Primary responsibilities: Transactions, setting-up new processes, operational efficiency, improving customer experience, data analysis

Category Manager

• Nov 2017 - May 2018

- Responsible for handling P&L of the Fashion Category: Men's Fashion, Women Fashion, Footwear, and Fashion accessories - Responsible for Sales growth and Category growth through business development and was handling top 75 sellers across categories - Responsible for creating Banners, Brand promotion, In-app push, Push notification, and SMS to generate sales of existing clients - Responsible for executing the Marketing calendar in coordination with the Campaign and the creative… Show more - Responsible for handling P&L of the Fashion Category: Men's Fashion, Women Fashion, Footwear, and Fashion accessories - Responsible for Sales growth and Category growth through business development and was handling top 75 sellers across categories - Responsible for creating Banners, Brand promotion, In-app push, Push notification, and SMS to generate sales of existing clients - Responsible for executing the Marketing calendar in coordination with the Campaign and the creative team - Analyzing to data to understand the consumer buying behavior through search, buying, and browsing history - Responsible for increasing the new traffic, engagement rate, and the conversion rate. Show less - Responsible for handling P&L of the Fashion Category: Men's Fashion, Women Fashion, Footwear, and Fashion accessories - Responsible for Sales growth and Category growth through business development and was handling top 75 sellers across categories - Responsible for creating Banners, Brand promotion, In-app push, Push notification, and SMS to generate sales of existing clients - Responsible for executing the Marketing calendar in coordination with the Campaign and the creative… Show more - Responsible for handling P&L of the Fashion Category: Men's Fashion, Women Fashion, Footwear, and Fashion accessories - Responsible for Sales growth and Category growth through business development and was handling top 75 sellers across categories - Responsible for creating Banners, Brand promotion, In-app push, Push notification, and SMS to generate sales of existing clients - Responsible for executing the Marketing calendar in coordination with the Campaign and the creative team - Analyzing to data to understand the consumer buying behavior through search, buying, and browsing history - Responsible for increasing the new traffic, engagement rate, and the conversion rate. Show less

Category Manager

• Apr 2016 - Oct 2017

- Responsible for handling PnL of 100+ brands in the Women Fashion category: Women Ethnic, Women western wear, and Lingerie - Building relationship with key brands for multichannel commerce - Increasing sales productivity through category development, improving content, pricing, assortment planning, merchandising, and executing promotional activities - Coordinated brand endorsements for leading brands with bollywood celebrities - SPOC of a category for internal teams and for… Show more - Responsible for handling PnL of 100+ brands in the Women Fashion category: Women Ethnic, Women western wear, and Lingerie - Building relationship with key brands for multichannel commerce - Increasing sales productivity through category development, improving content, pricing, assortment planning, merchandising, and executing promotional activities - Coordinated brand endorsements for leading brands with bollywood celebrities - SPOC of a category for internal teams and for merchant partners and handle the operations, resolve issues and drive the day-day sales for the category - Analyzing consumer buying patterns and predicting future trends. - To fulfil the gaps in selection for the category and benchmark competition on both selection and business. - Managed brand promotions and initiate marketing campaigns for them to enhance visibility and sales - Initiated new tie-ups and ventures and negotiating commercial terms with them - Responsible for setting up process which includes team building, recruitment, training, and merchant relationship.

Senior Account Manager

• Nov 2015 - Mar 2016

- Part of Vendor Management Team responsible for managing existing Key accounts & developing new prospective sources for deriving business growth - Strategized & achieved GMV growth for clients on Flipkart, Amazon, Snapdeal, Paytm, Shopclues, Ebay, Jabong, Myntra, Tata cliq, Limeroad, Voonik etc. - Developed business rationale and suggested new features & services to bring customers ease-of-use and innovation. - Closely working with the Vendors on New Releases, Terms Negotiations to… Show more - Part of Vendor Management Team responsible for managing existing Key accounts & developing new prospective sources for deriving business growth - Strategized & achieved GMV growth for clients on Flipkart, Amazon, Snapdeal, Paytm, Shopclues, Ebay, Jabong, Myntra, Tata cliq, Limeroad, Voonik etc. - Developed business rationale and suggested new features & services to bring customers ease-of-use and innovation. - Closely working with the Vendors on New Releases, Terms Negotiations to enhance margins - Segmentation of customers into buckets and generate promotion plans to increase revenue from each through targeted activities like mailers, website promotions and vendor deals

Account Manager

• Mar 2015 - Oct 2015

- Handled 75 clients across categories like western wear, ethnic wear, footwear, jewelry, home furnishing, bags, and lingerie. - Managed operations: Onboarding, listings, inventory, order processing, and reputation management for vendors on multiple marketplaces. - Invented and changed SOP’s for continuous process improvement and automation across our systems. - Handling and resolving all client & marketplace level escalations.

Core committee member - Samarthan

• Jul 2014 - Jul 2015

- Samarthan, is the student initiative under the Center for Social Sensitivity and Action, GIM which aims to engage the social side of the students and inculcate a sense of being socially responsible. - Was responsibile for managing the institute's CSR program (GiveGoa Initiative) and organizing on-campus and off-campus events, to promote the spirit of community & social well-being. - Samarthan, is the student initiative under the Center for Social Sensitivity and Action, GIM which aims to engage the social side of the students and inculcate a sense of being socially responsible. - Was responsibile for managing the institute's CSR program (GiveGoa Initiative) and organizing on-campus and off-campus events, to promote the spirit of community & social well-being.

Management Intern

• Apr 2014 - May 2014

- Performed primary market research for 67 industrial clients across 7 cities. - Analyzed effectiveness of existing product portfolio by understanding consumer buying behaviour to drive sales growth and sustain key accounts. - Worked closely with top line managers for providing feasible solutions to key business issues. - Provided recommendations based on research analysis to drive sales growth and sustain key accounts. - Helped in maintaining the customer relationship with… Show more - Performed primary market research for 67 industrial clients across 7 cities. - Analyzed effectiveness of existing product portfolio by understanding consumer buying behaviour to drive sales growth and sustain key accounts. - Worked closely with top line managers for providing feasible solutions to key business issues. - Provided recommendations based on research analysis to drive sales growth and sustain key accounts. - Helped in maintaining the customer relationship with existing clients and reviving 10 former clients. Show less - Performed primary market research for 67 industrial clients across 7 cities. - Analyzed effectiveness of existing product portfolio by understanding consumer buying behaviour to drive sales growth and sustain key accounts. - Worked closely with top line managers for providing feasible solutions to key business issues. - Provided recommendations based on research analysis to drive sales growth and sustain key accounts. - Helped in maintaining the customer relationship with… Show more - Performed primary market research for 67 industrial clients across 7 cities. - Analyzed effectiveness of existing product portfolio by understanding consumer buying behaviour to drive sales growth and sustain key accounts. - Worked closely with top line managers for providing feasible solutions to key business issues. - Provided recommendations based on research analysis to drive sales growth and sustain key accounts. - Helped in maintaining the customer relationship with existing clients and reviving 10 former clients. Show less

Engineer

• Aug 2011 - Jun 2013

- Coordinated with vendors for communicating requirements to fulfill business needs. - Successfully led teams by providing optimized business solutions for resolving bottlenecks. - Suggested performance improvement alternatives by planning and monitoring of resources. - Involved in liaisoning and executed approvals from Maharashtra State Electricity Transmission Company ltd. - Analyzed and prepared reports for the required changes in crucial project deliverables. - Coordinated with vendors for communicating requirements to fulfill business needs. - Successfully led teams by providing optimized business solutions for resolving bottlenecks. - Suggested performance improvement alternatives by planning and monitoring of resources. - Involved in liaisoning and executed approvals from Maharashtra State Electricity Transmission Company ltd. - Analyzed and prepared reports for the required changes in crucial project deliverables.