Experience

Aperia Technologies
• United States
• Mechanical Or Industrial Engineering
• 1 - 100 Employee
• Solutions Engineer

  • Jun 2023 - Present


Nexsan

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Analytics Intern

  • May 2022 - Oct 2022

  • Conducted product research and market analysis by interviewing marketing leadership to understand specific user needs and recommend product attributes for 10 prospective clients in 4 months • Increased customer lifetime value using Zoho KPI Dashboard to identify previously untapped markets and prevented churn by discovering engagement drop-off • Identified relevant metrics and features including Form Factor, Power, and Integration to support client-specific value propositions and drive adoption of latest technologies for small and medium-sized enterprises Show less



Robin.io, A Rakuten Symphony Company

• United States
• Software Development
• 1 - 100 Employee

• Software Engineer Intern

  • May 2021 - Oct 2021

  • Developed a lightweight software trial as a pilot program to enhance overall customer experience by decreasing customer adoption time to less than 1 week • Utilized Python & K3S to develop a portable, non-resource intensive version of the Robin Multi Data Center Automation Platform (MDCAP) • Presented new functionality during biweekly scrum and set follow-up goals, incorporating team feedback based on high priority items • Developed a lightweight software trial as a pilot program to enhance overall customer experience by decreasing customer adoption time to less than 1 week • Utilized Python & K3S to develop a portable, non-resource intensive version of the Robin Multi Data Center Automation Platform (MDCAP) • Presented new functionality during biweekly scrum and set follow-up goals, incorporating team feedback based on high priority items



Retrospect

• United States
• Design Services
• 1 - 100 Employee

• Software Engineer Intern

  • May 2020 - Sep 2020

  • Automated collection and consolidation of error reports and user information from thousands of customers • Presented root cause analysis to cross-functional teams, improving stability and mitigating recurrent issues for clients • Automated collection and consolidation of error reports and user information from thousands of customers • Presented root cause analysis to cross-functional teams, improving stability and mitigating recurrent issues for clients



Drobo, Inc.

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Sales Intern

  • May 2019 - Aug 2019

  • Made marketing materials and managed pricing of Drobo units across many different online retailers, including Amazon, Newegg, B&H, Best Buy, Adorama, and more, for several thousands of units sold • Independently made sales calls, worked with online retailers such as Amazon • Made marketing materials and managed pricing of Drobo units across many different online retailers, including Amazon, Newegg, B&H, Best Buy, Adorama, and more, for several thousands of units sold • Independently made sales calls, worked with online retailers such as Amazon

• RMA Intern

  • Jun 2018 - Aug 2018

  • Independently repaired over 200 systems, increasing the responsiveness of the company and saving the cost of new units • Debugged and repaired customer retained external computer storage systems • Maintained detailed damage logs and communicated with customers • Independently repaired over 200 systems, increasing the responsiveness of the company and saving the cost of new units • Debugged and repaired customer retained external computer storage systems • Maintained detailed damage logs and communicated with customers