Experience

MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Manager Innovation & Strategy

  • Jan 2020 - Present

  • End to end customer management, and responsible for delivery of contractual SLAs & client’s goals around Quality Assurance & Business Intelligence ensuring client delight• Manage multiple business intelligence & value-add projects simultaneously from start-to-finish.• Working in close proximity with the executive team and develop strategies to generate optimum ROI & value proposition for existing clients.• Overseeing the creation & delivery of various client-end reports and analysis, including monthly/quarterly business reviews• Responsible for Operations Team leaders & Quality personnel learning & development, regarding all their required operational reporting, and service delivery of their individual accounts, in addition to handling client requests for self-owned account• Overseeing the planning & execution of special “Business Intelligence” projects & analysis• Strategic consulting by evaluating and recommending solutions to improve clients’ business outputs around improving top line, reducing bottom line and enhancing end-user experience Show less

• Assistant Manager Service Delivery

  • Apr 2018 - Jan 2020

• Sr. Team Leader

  • Jan 2017 - Apr 2018



Mattsen kumar

• Gurgaon, Haryana, India

• Client Service Team Lead

  • Apr 2015 - Jan 2017



IGT Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Analyst

  • Sep 2012 - Feb 2015