Experience

Playground Games

• United Kingdom
• Computer Games
• 300 - 400 Employee

• Senior Technical Writer

  • Aug 2022 - Present

  • Work with Business/Product Owners to create and update technical content. • Create and maintain clear and reusable high-quality documentation using in-house style guide. • Contribute and enhance the in-house documentation style guide and documentation process guide. • Evangelize and conduct sessions on raising awareness and understanding of technical writing best practices. • Support multiple development teams to deliver high-quality technical content. • Identify user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labeling; meeting with focus groups. • Develop a content architecture vision, strategy, and roadmap by studying the concept, strategy, and target audience, envisioning architectural scheme, information structure and features, functionality, and user-interface design. • Delegate tasks to writers and editors and provide feedback. • Effectively manage projects, and deliver documentation that aligns with customer personas, use cases, and company goals. • Perform content gap analyses with customer feedback programs to address content gaps, respond to feedback, and promote continuous improvement of the documentation experience. Show less



Red Hat

• United States
• Software Development
• 700 & Above Employee

• Technical Writer 2

  • Mar 2022 - Aug 2022

  • Work closely with content strategists on triaging requirements while coordinating with the global documentation program managers, engineering teams, support, and other stakeholders in a remote work environment. • Create and maintain high-quality documentation using minimalization principles and Red Hat & IBM style guides. • Effectively manage projects, and deliver documentation that aligns with customer personas, use cases, and company goals. • Engage and collaborate with customer feedback programs to address content gaps, respond to feedback, and promote continuous improvement of the documentation experience. • Serve as a domain expert on documentation best practices, provide expertise and vision, and collaborate cross-functionally to ensure that Red Hat customers enjoy exceptional content experiences. • Work cross-functionally in upstream open-source communities and within program teams, to guide improvements to the accuracy, usability, and clarity of documentation downstream. • Continuously improve the OpenStack documentation in collaboration with engineers, product managers, and others. • Participate in reviews and revamps of section or page content and structure. • Help review and triage incoming suggestions, corrections, and other content from the OpenStack community. Show less



tray.io

• United States
• Software Development
• 100 - 200 Employee

• Technical project administrator

  • Oct 2021 - Mar 2022

  • Coordinate with technical teams to prepare technical documentation for internal teams & key stakeholders. • Responsible for gathering and testing technical data as well as supporting the backlog grooming process. • Conduct risk analysis of business-critical workflows. • Provide high-level administrative support via the support ticketing system to the Connectivity Engineering Department. • Create and/or validate API credentials (REST, SOAP, GraphQL) and authentication scopes (OAuth 2, Token-based, HTTP Basic, etc.) by using API Testing tools (Postman / Paw / API Tester / cURL / Tray Workflow). Show less



thefutureworks Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Student Ambassador

  • Oct 2020 - May 2021

  Support and promote Coventry University by providing assistance to prospective and current students at Open Days, Induction Week and other events and/or providing administrative support for a range of activities. Primary duties and responsibilities include: • Welcoming, directing and speaking to visitors at University events; providing hospitality & room management. • Conducting campus-wide / faculty-specific tours & act as tour guide for prospective students and their parents. • To undertake general and clerical duties determined by each assignment. • To act as a mentor to other students and support new Student Ambassadors in their role. • Contacting withdrawn students to collect statistical information regarding their withdrawal status • Coursework reception and liaison with Faculty Registry procedures. Show less



Endless

• United Kingdom
• Online Audio and Video Media

• Technical Writer-Contract

  • Dec 2020 - Feb 2021

  • Reviewed existing work done to adjust GNOME documentation to match the Endless OS interface • Rebased existing work on the latest version of the GNOME documentation • Identified the needed adjustments to the GNOME documentation to match the Endless OS interface • Prepared branches in GitHub with the adjustments and submitted it upstream to GNOME • Work details can be found at https://github.com/pari-deshmukh/gnome-user-docs • Reviewed existing work done to adjust GNOME documentation to match the Endless OS interface • Rebased existing work on the latest version of the GNOME documentation • Identified the needed adjustments to the GNOME documentation to match the Endless OS interface • Prepared branches in GitHub with the adjustments and submitted it upstream to GNOME • Work details can be found at https://github.com/pari-deshmukh/gnome-user-docs



Coventry University Students'​ Union

• United Kingdom
• Higher Education
• 1 - 100 Employee

• CUSU Admin Assistant

  • Sep 2020 - Dec 2020

  Responsibilities: Responsible for providing excellent student-focused customer service. This role is central to the day-to-day operations of the Students’ Union and the interactions it has with its stakeholders. The focus is on acting as the first point of contact for all SU visitors and answer enquiries and where necessary direct them to relevant CUSU services. Support staff and officers with administration, internal communications and other tasks including support for key events throughout the year. Show less



GNOME Foundation

• Software Development
• 1 - 100 Employee

• Technical Writer (Google Season of Docs)

  • Aug 2020 - Dec 2020

  • Selected as a Technical Writer to create, review and update the ‘Update App Help’ Project for ‘The GNOME Foundation’. • Contribute to the documentation Style Guide and documentation Process Guide. • Produce content for using the GNOME Shell as well as GNOME apps. • Identify and address content gaps and the need for additional media such as diagrams or videos. • Review and edit doc plans and content for all new and enhanced GNOME apps. • Coordinate with package maintainers and developers when their help is needed. • Contribute to the improvement of team process and style, as well as cross-functional efforts. • Participate in reviews and revamps of section or page content and structure. • Further details can be found at pranalideshmukh.wordpress.com/2021/02/13/gsod-project-report/ Show less



Airbus

• Aviation & Aerospace
• 1 - 100 Employee

• Data Analyst

  • Aug 2019 - Aug 2020

  Key Responsibilities: • Worked with the Manufacturing Engineering and Operations team at Airbus Broughton. • Supporting data analytics strategy development and promoting data-driven decision making. • Minimizing non-value-adding data capture by curating automated systems using proprietary big data software. • Colliding and comparing multiple datasets to determine trends and identify critical opportunities for the business. • Implemented data visualization dashboards using Google Data Studio, Microsoft Power BI, Tableau and Skywise. • Project management work including developing epics and user/feature stories, as well as formulating strategic goals that create the backlog of activities to be completed based on customer needs. Achievements: • Developed an Analytics dashboard for a transformation initiative to generate cost-saving recommendations. Created software documentation and risk management studies for management. • Offered end to end support and tactical plans to stakeholders and produced training documents for the workforce. • Developed analytic models upon personnel and workflow data to predict behavioral changes in the manufacturing floor. • Led a trans-national team to create and organize ‘Digital Escape Room’ workshops to promote cybersecurity. • Data processing for the Janus Dashboard project using Python and MS Office Macros. • Developed and maintained an internal application called E-Snag using SQL and Skywise for maintaining and processing logs of Airplane Wing manufacturing snags and investigation reports. • Building strong, collaborative relationships with on-site and off-site development teams to quickly create, prototype, iterate, release and maintain business solutions in an Agile way by understanding customers' business requirements. • Enable functional and non-functional requirements prioritization efforts during sprint planning sessions by providing use cases and data on usage analytics and development metrics from previous sprints. Show less



FIS

• United States
• Information Technology & Services
• 1 - 100 Employee

• HR Helpdesk Analyst

  • Jan 2017 - Aug 2018

  • Workday Management and Case Management System handling • Maintained usage documentation and application utilization logs of Workday and internal training given to employees • Acted as first point of contact for Workday queries along with admin support for CRM for global userbase. • Track, resolve or route issues regarding the Workday application, policies, hiring, IT, ADP, ESS and Oracle support for issues raised by employees. Issue, Change & Communications Management • Workday Management and Case Management System handling • Maintained usage documentation and application utilization logs of Workday and internal training given to employees • Acted as first point of contact for Workday queries along with admin support for CRM for global userbase. • Track, resolve or route issues regarding the Workday application, policies, hiring, IT, ADP, ESS and Oracle support for issues raised by employees. Issue, Change & Communications Management

• Office Administrator 3

  • Jul 2015 - Jan 2017

  Technical Exposure: Red Hat Enterprise Linux, Fedora, Google Docs, Jive (Mojo), OrangeHRM, Archibus Ticketing System, Service Now. Responsibilities: • Event Organization- Looking after employee relations, employee assistance, employee engagement activities & career development. Managing technical as well as non-technical events. Organization, co-ordination and management of both on and off-premises community events along with Open-Source conferences, meetups and workshops. • Administrative Work Training- Identification of training needs, nominating candidates, making presentations and providing training. • Workplace Management- Work with Archibus ticketing system and Service Now to keep continuous follow-up with new recruitment and synchronize with related departments as and when required. Maintaining employee confirmations. Managing visitors & customers, handling incoming calls for the office. Assist with employee requests and serve as primary PoC for vendors for local GWS Facilities operations issues. • Joining Formalities for new Hires- Conducting New Hire Orientations to on- board new associates on technical & administrative processes and workflows. • Budget & Requirement Planning- Coordinate with technical panel and facility panel to understand their requirements and make a arrangement of the same. Helping finance team with full and final settlements. Show less