Experience

Edison Industries Ltd - Edison Group

• Bangladesh
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Deputy Manager ( Admin)

  • Oct 2021 - Present



Labaid Cancer Hospital and Super Speciality Center

• Bangladesh
• Hospitals and Health Care
• 100 - 200 Employee

• Deputy Manager, Security & Fire Safety

  • Jul 2021 - Sep 2021



Edison Group (Symphony Mobile & Accessories, Siemens)

• Bangladesh
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Deputy Manager,Admin

  • Jan 2021 - Jul 2021

  * Ensure a compact security system in warehouse (guard daily duty roster, CCTV, FireExtinguisher & Office security Lock etc).* Check & Monitor visitor & vehicle entry register.* Maintain employee attendance.* Ensure office stationery and timely distribute as per user requirements.* Check and submit monthly warehouse OT, Holiday, Local conveyance of SWH staff.* Arrange timely payment of utility bill and miscellaneous expenses WH.* Ensure proper wastage management and timely deposit of the sold amount to the company bank account.* Maintain petty cash and Keep update register. Check cash purchase bill voucher.* Arrange emergency cash purchase for repair/required material supply purpose.* Arrange required pool car facility and make pick & drop schedule as per roster.* Fixed asset maintenance

• Assistant Manager,Admin

  • Aug 2018 - Jan 2021

  * Ensure a compact security system in warehouse (guard daily duty roster, CCTV, Fire Extinguisher & Office security Lock etc).* Check & Monitor visitor & vehicle entry register.* Maintain employee attendance.* Ensure office stationery and timely distribute as per user requirements.* Check and submit monthly warehouse OT, Holiday, Local conveyance of SWH staff.* Arrange timely payment of utility bill and miscellaneous expenses WH.* Ensure proper wastage management and timely deposit of the sold amount to the company bank account.* Maintain petty cash and Keep update register. Check cash purchase bill voucher.* Arrange emergency cash purchase for repair/required material supply purpose.* Arrange required pool car facility and make pick & drop schedule as per roster.* Fixed asset maintenance

• Customer Center Manager

  • Jun 2014 - Jul 2018

  * Ensure error free customer problems tracking and record keeping.* Follow up handset delivery status as per commitment.* Prompt Level 1 service from the front.* Provide service to critical, VIP, dissatisfied customers where required.* Ensure productivity target is achieved by engineers by following repair manual.* Analyze bounce and take necessary actions to improve repair quality.* Non warranty support & accessories sales cash flow management.* Ensure SOP implementation.* Ensure ERP implementation.* Employee management.* Ensure all reporting will be done as per cycle.* Check reports before sending to region & HO.* Prepare monthly & quarterly report & share to region & HO.

• Commercial Executive

  • Feb 2013 - May 2014

  > Receive, update & document SP & exchange/back-up handset as per SOP.> Ensure ERP Operation/Necessary ERP input/update> Follow FIFO method for SP distribution> Issue parts to engineers as required and receive faulty for the same maintaining ERP> Maintain faulty full handset, PCBA, display & others separately & send back to Service warehouse with proper document as per SOP> Monthly SP Stock Reconciliation.> Cross-check and confirm 100% Non warranty sales amount against Non warranty delivery.> On time Bank deposit.

• Executive, Front

  • Nov 2012 - Jan 2013

  > Act as the customer’s main point of contact to ensure that their queries, problems or issues are dealt with appropriately.> Maintain Customer information accurately in the customer database> Coordinate the services of clients at the center premises> Respond promptly to customer inquiries.> Handle and resolve customer complaints.



Grameenphone Ltd (Franchise)

• Center Manager

  • Dec 2011 - Oct 2012

  Manage Other Employees of the CenterMaintain Daily Transactions of the CenterPrepare report on daily, weekly & monthly basisProvide one-stop quality Customer Service to ensure positive customer experienceProactively aware/inform customers regarding products/serviceCapture customer insights and escalate critical issues / complaints & provide timely feedback Manage Other Employees of the CenterMaintain Daily Transactions of the CenterPrepare report on daily, weekly & monthly basisProvide one-stop quality Customer Service to ensure positive customer experienceProactively aware/inform customers regarding products/serviceCapture customer insights and escalate critical issues / complaints & provide timely feedback