Senior Consultant

• Feb 2021 - Present

Integration Designer and Developer

• Jan 2020 - Jan 2021

•Worked as an Integration Designer and Boomi Developer for Integration Process Management, Master Data Management, and Boomi Flow for Transformation Program. •Worked across multiple programs increments within the Transformation project team and Baptcare's ICT and Business Stakeholders to validate requirements and design process and solution, roles and technical solution to migrate active Customers from disparate Customer Management Applications including Carelink+, Peoplepoint and iCare to Salesforce. •Successfully completed Business Blueprint Report for interim state and future state for Purchase to Pay solution. In the interim state solution, Basware would be integrated for In-Home Customers through Salesforce for Invoice Payments. In the final state solution, Basware would be integrated for all Customer Segments through Salesforce for Invoice Payment. •Prepared Option Analysis Reports, Data Dictionary, Data Mapping, and Solution Design for o migrating Active Customers from Carelink+, Peoplepoint and iCare to Salesforce. o synchronising data from Carelink+, Peoplepoint and iCare to Salesforce till the source applications are decommissioned. •Enabled solution planning for Business and translating business requirements into a technical solution for integration use cases including o Salesforce to Basware Integration for Invoice Approval, o Mable and PDF Invoices to Salesforce Integration for Customer Self-Managed Services, o Medicare to Carelink Reconciliation, o Customer Master Data Management and o Data Integration for Business Reports.

Integration Designer and Developer

• Nov 2017 - Nov 2019

•Designed, Developed, Tested and Implemented Integration Process and Solution for multiple use cases covering Salesforce, NetSuite and Blackboard.•Collaborated with Process Owners and Subject Matter Experts in HR, Identity Access Management and Engineering Team to get consensus on process flow, data translation/transformations, business rule or data rules.•Worked closely with Enterprise Solution Architects, Process Owners and Project Manager to design, develop and implement solution and processes for integrating oWorkday, the human resource system with Microsoft Active DirectoryoWorkday and Blackboard, the learning management system.oIntegrated Cloud based In House Customer Management System with Footprint, the ticketing system.oFootprint with National Operations Centre Monitoring System to monitor product services for customers. •Worked closely with project teams at onsite and offshore to resolve production issues faced in managing new and existing Customers in enrolment, course scheduling and invoice payment by analysing and fixing issues in integration process and or by updating configurations for the changes needed in Salesforce, NetSuite and Blackboard applications.•Defined architecture considerations for non-functional requirements including Renovated Boomi processes by optimizing processes and connectors by implementing the standard framework for naming components and for re-using components and configuration.•Reconfigured integration endpoints for migration of Blackboard from the self-hosted environment to managed hosting.Clients: Chartered Accountants Australia and New Zealand, Speedcast Managed Services, RNP Logistics, Pristine Soft

Business Transformation Project for Security Monitoring Products at Telstra

• May 2017 - Nov 2017

# Applied design thinking principles, process, and method in identifying the problem, gathering and validating requirements and defining the process for Security Monitoring Products for Billing, MAC Service Requests, Service Onboarding, Product Performance Metrics, and Service Management.# Facilitated energetically to drive idea generation, requirements gathering, solution definition, review and sign off artifacts for Billing, MAC Service Requests, Service On-boarding, Product Performance Metrics, and Service Management.# Used Microsoft Visual Studio online to create a backlog for user stories and tasks to deliver process solution using Kanban methodology. # Successfully managed stakeholder for defining and implementing end to end process for Billing and Product Performance Metrics.# Reviewed and analyzed the effectiveness and efficiency of existing systems as part of AS-IS process mapping and developed strategies and TO-BE process to implement more effective and innovative process and platform for Security Monitoring Products.

HCM and Identity Access Management Migrations for Fortune IT

• Jan 2017 - May 2017

# Creation and publication of Business BluePrint Report with CURRENT and TO-BE state to enable the business to transform from using multiple disparate systems to single integrated RAMCO ERP Solution Suite for Human Capital Management with CORE HR, Payroll and Time and Attendance modules. # Analysis of existing HR processes to identify opportunities to streamline, outsource or eliminate.# Creation of workflow diagrams to migrate from current payroll application to RAMCO ERP Product.# Evaluation of current business processes to identify gaps and implement solutions.# Provide direction to consultants from vendor team on specific HR issues, monitor their progress towards specific objectives and evaluate their deliverables for sign off.# Act as Subject Matter Expert to analyze and make recommendations for process improvements and system enhancements

NBN Transformation Project for Telstra

• Jun 2016 - Dec 2016

• Collaborated with Product Owner (PO) to elaborate on features by analyzing & documenting business problem, feature business value, scope, conditions of satisfaction, non-functional requirements, exclusions, UX impacts, dependencies, constraints & high-level estimation.• Worked closely with Architect & SMEs to provide inputs for producing solution briefs & impact assessments. Collaborated with UX team to create wireframes. Created business rules & process flow diagrams.• Participated in Future Elaboration (FE) gating to ensure that approvals are in place for design & digital components along with prioritized features to enable estimation & writing of stories.• Performed FE & written stories which included value statement, scope, exclusions, UX & visual design specifications, business rules, conditions of satisfaction, Omniture if required, detailed user flows & estimation in story points. Prepared sprint backlog & ensured that user story is ready for development by completing mandatory reviews. •Worked closely with delivery teams by conducting workshops to share requirements with developers & quality assurance (QA) team. Participated in Sprint planning, daily scrums, sprint showcases & sprint retrospections. • Provided continued support for the team to inspect, adapt & mature to become high performing teams. Ensured deliverables met acceptance criteria & released products into release train.• Effectively engaged with business, facilitated workshops & resolved complex issues with all stakeholders constructively. Contributed to supporting iteration managers in planning activities for discovery, FE & evolve phases. • Collaborated with PO, SMEs, Architects Delivery Team Leads, UX Team, Developers, QA Team, Iteration Managers & Release Train Engineers to design & build products across sprints & release. • As a person with positive viewpoints & flexibility in taking work forward has helped to get business buy-in & builds strong relationships with stakeholders.

Business Transformation Project for Glen Cameron Group

• Feb 2016 - May 2016

Successfully created and delivered business requirements with functional and non-functional requirements and solution definition for Induction Management and Incident Management systems as part of an integrated RAMCO ERP solution suite. It has interfaces to multiple modules including Human Capital Management, Advanced Planning & Optimization, Transport Management, and Fleet Management. The business requirements were gathered as part of a large business transformation project which will deliver to the client a single integrated solution and thus decommission multiple disparate systems; reaping operational efficiency; substantial saving in cost and operational expenditure.Key Contributions:# Facilitated meetings and workshops with Safety Compliance, HR and Operations Subject Matter Experts to obtain and review requirements, to resolve issues and to manage risks. # Critically evaluated all gathered information, resolved dependencies & reconciled conflicts between departmental needs in order to define business processes for Occupational Health & Safety Applications. # Developed and communicated guidance material in areas of Process Improvement Methodologies utilizing Lean Six Sigma principles. # Defined Business Process Modelling Notation and Business Rules for standard hour calculations for Fatigue Management, reporting on real-time data for Lost Time Injury, Medical Treatment Injury & Total Recordable Injury as per Government Regulations. # Built Reports and Dashboard Statistics as per business requirements. # Identified and resolved dependencies, identifying and mitigating risks and also for managing and resolving issues. # Prepared Process Flow Diagrams and User Interface Screens (Wireframes/Mock-Ups) for Development of Incident & Induction Management Applications.

Digital Development Projects for Beyond Trend Technologies Pty Ltd

• Feb 2014 - Nov 2015

Successfully conducted a market analysis and feasibility study for web-based and e-commerce applications. He translated multiple leads to opportunities in acquiring clients for whom web-based and e-commerce applications were developed and implemented. He also evaluated vendors as offshore partners in developing and implementing cloud-based products. Successfully managed multiple ends to end development and implementation of web-based e-commerce products for small businesses. He collaborated with key stakeholders including clients, subject matter experts, and offshore vendors to design, develop, test, implement and support cloud-based e-commerce applications and internal applications for Clients for enhancing their productivity, brand building, operational excellence, and business growth.Key Contributions:# Facilitated workshops with clients, subject matter experts and technical architect for identifying business requirements and defining solutions.# Effectively engaged with stakeholders at all levels to ensure the delivery of project milestones.# Defined, executed, delivered, reported & closed Project Milestones within budgeted cost, schedule and agreed to quality.# Performed gap analysis to compare solutions against stakeholder requirements.# Developed requirement specifications, business cases, functional specifications & process models.# Proposed, designed and Implemented solutions to business requirements and problems.# Co-ordinated and facilitated project administration and scheduling activities for projects.# Managed Risks by identifying, tracking, validating and mitigating through action plans.# Defined testing strategy and managed testing activities. Evaluated the final product against business requirements as part of user acceptance testing and sign off.# Managed preparation of technical and training document and facilitated training sessions for end-users.# Performed and participated in Quality Assurance Reviews and Audits.

Senior Business Analyst

• Aug 2013 - Jan 2014

Provided consultancy and training services in Business Analysis, Process Mapping, Data Modelling, and Integration.

Lead Business Analyst / Project Manager - Presales

• Jul 2012 - Jul 2013

Presales UK and Australia Public Sector Clients:• Successfully submitted Bids for implementing IT programs for Public Sector Clients from Australia and the UK in Healthcare, Education, Public Administration, Banking, Risk Governance and Compliance between July 2012 and July 2013. Won bids from an Australian Infrastructure and Engineering Company, Department of Transport, Central Government Bank, Department of Road Traffic Compliance and Safety and multiple Provisional Governments. Significant Bid:• Prepared, created and submitted response for Request for Proposal for implementing an Integrated Risk Management Solution for UK Bank. • He successfully completed the feasibility study and proposed two separate solutions for Risk Governance and Compliance using IBM Open Page and MetricStream Products. MetricsStream solution was recommended and implemented based on its advanced capabilities.

Business Analyst and Project Manager

• Mar 2006 - Jul 2012

Business Analyst for multiple projects for the UK based Global Bank: • Engaged to develop a requirement management approach for Automated Bankruptcy Workflow project which included analysis of stakeholders and planning of effort for overall delivery of requirements. • Took responsibility to lead a team of Business Analysts to do AS-IS analysis and define requirements and solution to automate workflow, prepare checklists and design user-friendly screens that made a substantial difference in productivity and hence powered efficiency. • Built different business processes workflow around loss recovery in the application. Defined requirements to build a solution to drive workflow with inbuilt decision makings and guide operation specialist. Implemented security system in the overall business process workflow. • Implemented printing and faxing letters to the stakeholders of the business process to keep track. streamlined business process by handling data coming from all other applications in the bank. • Defined requirements and participated in the solution design of web services that would allow external systems to interact with the new web-based system. • A well-defined workflow process was made available where most of the decisions are made by a system that ceased human errors in loss and recovery processing significantly.• Successfully gathered, analyzed, validated and documented Business Requirements for Business Performance Management and Reporting Application, Risk Mitigation Application, User Access Management Applications(2FA, Generic Access, and Privilege Access), Document tracking tool for New Account Opening Application, Corporate Migration Project and Insurance Aggregator project.• Successfully managed end to end development of projects from request for proposal through solution design, development, testing and implementation for UK Based global bank. He also managed multiple testing projects at offshore for same client.

Project Lead / Project Analyst

• Jun 2003 - Mar 2006

# Successfully performed Business Analysis Requirements Management, Business Process Improvements, Data Analysis and Solution Design for IBM’s Service Contracts in EMEA region. # Successfully defined, executed and audited Quality Plans and Activities as Engagement Level Quality Anchor involving 9 Projects and about 120 resources. # Successfully trained resources in Software Engineering and multiple technical skills. # Bravo Award for Outstanding Performance and for building Technical Competency in Client Engagement Group of 9 portfolios and 120 resources.

Senior Software Engineer

• Jun 1997 - Jun 2003

# Successfully delivered projects by contributing towards Business Requirements Analysis, Estimation, Micro Design, Build, Unit Testing, System Testing, System Integration Testing, Support for User Acceptance Testing, Implementation Support and Warranty support. # Projects were in Annuity and Term Life Insurance for US based and global Life Insurance companies, Mortgage and Corporate Account Migration for UK’s largest provider of residential mortgages and savings accounts, Personal Loan for a UK based Personal Loan provider which was later acquired by US based Global Bank # Certificate of Excellence for technical contributions.