Experience

(QAFAC) Qatar Fuel Additives Company Limited

• Qatar
• Oil and Gas
• 200 - 300 Employee

• IT Help Desk Support

  • Aug 2012 - Present

  • Provide first-level contact and problem resolution for all users with Network, Printer, Hardware, Software and Applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. • Solve problems on Windows, software and applications( MS OFFICE, LOTS NOTE, ANTI VIRUS, PI, LIMS, GC, ULTRAPI ) platforms with equal proficiency. • Uses advanced troubleshooting skills. • Provide accurate and timely logging of problems and resolution for problems in the Clarify problem management database. •Review and update Help Desk documentation as assigned. • Gather and input data for regular reports distributed by DoIT Help Desk. Show less



Information Technology & Technical services (INTEC)

• IT Support Engineer

  • Sep 2009 - Jul 2012

  Domain Controller: * Active Directory Services administration in windows 2008 and 2003. * Install, configure and manage Active Directory Services. * Configure Domain Naming Services and windows internet name service. * Configure Dynamic Host Configuration Protocol. * Migration of workgroup environment users setting and file to domain controller environment using “File and setting transfer wizard”. * Create Trust Relationship between domains and forests. * User Profiles. * Group policies * Migration of Windows server 2003 Domain Controller to windows server 2008. IT Security * Implementation and maintenance of Hardware Firewall (Fortinet, Cyberoam, Sonicwall UTM device). * Symantec Endpoint Protection Server and client Installation and Administration. * McAfee epolicy Orchestrator-centralized policy enforcement and administration. * Trend Micro office Scan Client/Server edition deployment and administration. Projects: * Planned and designed IT infrastructure of SGWJV (New Doha international Airport): Domain controller, DNS, User Profile Migration (160 users).Creation of Home folder for local users * Have to give onsite support to the various clients as : - Noors Engineering WLL : - Contraco WLL : - Clic Qatar Trading Co : - Qatar Fuel Additives Company Limited (QAFAC) Show less



CAS

• System Administrator

  • Oct 2005 - Aug 2009

  * Have to give onsite support to the various clients as * Buddha Air, * Commission for the Investigation of Abuse of Authority (CIAA), * VSO Nepal * Sipradi Trading Private Ltd, * Election Commission, * Middle Marshangdi Hydro Electric Project (DDC-JV), * Hydro Lab Pulchowk, etc. Administration and maintenance of Servers: Maintenance servers in multiple site of different usage with minimal downtime (Windows server 2000 and 2003). * Install, configure and manage Active Directory Services. * Use script for creating bulk users in active directory. * Group policies Assign permissions and restrictions to users. * Install, Configure and manage DNS services. * Install, Configure and manage DHC services. * User Profiles IT Security * Implementation and maintenance of Fortinet, UTM device. * Symantec Endpoint Protection Server and client Installation and Administration. * Trend Micro office Scan Client/Server edition deployment and administration * Securing the Clients and server environment by deploying the latest antivirus and spy ware removal Techniques. * Inform Customers on latest outbreak, Vulnerability issues and Phishing. Network Support: * Level one support to network related issues. * Finding cable faults and troubleshoots it. * Maintenance of WI-FI devices, Cisco Switches, Routers. * Patching and numbering of network cables in Racks. Projects: * Design and Implementation of “Commission for the Investigation of Abuse of Authority (CIAA)” Information Technology assets to Domain controller environment Windows server 2003 and Fortigate100A. Other activities: * Take Customer Feedback. * Reporting to Head technical. * Transfer knowledge base to Customers. * Send Technical mails to Customers in timely manner. * Maintain healthy relation with customer. Show less



ASLT Solution Pvt.Ltd

• Delhi, India.

• Customer Support Engineer.

  • Aug 2004 - Oct 2005

  * Installation and administering of Windows server 2000 and windows xp Operating systems. * Performing Hardware & Software installations and Troubleshooting system problems * Installing & configuring user applications. * Troubleshooting, manage & Monitor the machines. * Helping users to use the systems properly by conducting occasional hands-on training * Resolving Network Connectivity problems. * Registering and updating the Anti-Virus tool on the servers and all desktops periodically. * Troubleshooting of network connectivity problems with Various Network Devices. * Configuring device like Printers, Scanners, Modems, Display Adapters, and Network Adapters and so on * Configuring the network printers and resolving printing problems of users. * Configuring Outlook Show less