Project Manager-IT

• Dec 2019 - Present

IT Project Management – 4 years  Project Planning: Define project scope, goals, and deliverables, and develop a project plan, including tasks, timelines, and budgets.  Resource Management: Identify project resources, including personnel, equipment, and materials, and allocate them effectively.  Risk Management: Identify and manage project risks and develop contingency plans to mitigate them.  Communication: Establish communication channels and protocols with stakeholders, including project sponsors, team members, and clients.  Quality Assurance: Develop quality standards and ensure project deliverables meet these standards.  Budget Management: Monitor project expenses and ensure that the project stays within budget.  Change Management: Manage project changes, including scope, schedule, and budget changes, and communicate them to stakeholders.  Performance Management: Monitor and evaluate project progress and performance against project objectives.  Vendor Management: Work with third-party vendors and contractors to ensure project deliverables are met.  Tools used: Scrum process, Azure DevOps, Planner, Microsoft Project, SQL database. Salesforce -4 years of hands-on experience  Data Management  User Training and Support  Customization  Reporting and Analytics  Security and Compliance  Integration  Documentation Microsoft 365 Admin – 4 years of hands-on experience  Platform Configuration  Exchange Online Administration  SharePoint Administration  Teams Administration  Security and Compliance  Mobile Device Management  Reporting and Analytics (Please contact to discuss this in detail)

Technical Representative

• Jun 2018 - Nov 2019

Technical Representative-SaaS 06/2018 to 11/2019  Explain technical information to customers and internal stakeholders in a way that is easily understandable.  Keeping customers informed about new technological products.  Come up with amazing marketing ideas and initiatives and have the oversight to see them through successfully.  Stay up to date on all things relevant to the brands  Planning, execution, and monitoring of communications-email, digital media, newsletters, etc.  Managing the budget for advertising and promotions to maintain product branding  Managing and maintaining relationships with existing merchants/stakeholders.  Technical on-site troubleshooting and coordinating with internal IT for integration into POS via API.  Invoice, documentation, and payment coordination between accounts and clients.  Using Open Project software to coordinate media and marketing document prints and designs  Feedback and reporting on activities and areas needing improvements.  Coordination events and marketing branding. Achievements: 1. Operated with 63 SMEs. Increased revenue of key accounts via MTA and Gift Pay. 2. Operations: Troubleshoot problems within 24hrs. Increased reliability and productivity in transactions. 3. Account Management: Helped clients increase revenue by 11% within 6 months. Maintained Client relationship

Membership Manager

• Apr 2015 - May 2018