Change And Release Manager

• Feb 2022 - Present

Agile Delivery DevOps Lead

• Apr 2015 - Feb 2022

• Leading Client Services Australia team in an Agile Scrum Model with fortnightly sprints and performing product owner duties alongside fulfilling team leader responsibilities. • Leading and participating in Sprint planning, Backlog refinements, Sprint retrospectives and Reviews and Daily Scrum meeting. • Run Stakeholder Engagement Meeting every week with AU project managers and other production support managers which becomes basis for next Sprint planning. • Act as a first point of contact for assessing any request submitted in Client Services (JIRA) and grooming the backlog. • Leading Client Services UK team in a Kanban lean model and participating in lean retros and reviews. • Perform leadership duties with respect to performance management for e.g. Objective setting meeting, Mid-year, and End of year performance discussions, 1-1 with team members .• Provide resourcing for Client Hosting work (UAT, Pre-prod and Production) and review the implementation plan for GBST Hosted clients. • Closely tracking the status of daily deliverables including releases closing all gaps by coordinating with different project teams e.g., Development, testing, unix and server support teams etc. • Accountable for accuracy of configuration management database recording the correct status of all the environment e.g Online, Offline, Decommissioned, New Request or In-progress. • Environment planning and maintaining booking spreadsheet for all Performance environments. • Provide inputs to Head of Infrastructure services on various improvement initiatives in Dev Ops area which become part of broader technology roadmap for the year. • Grooming and populating continuous improvement backlog and drive strategic changes across the organization that help to reduce the company spending. • Lead, plan and analyze strategic company initiatives for e.g., SVN to Bitbucket Migration, AWS vs On-premises capacity planning.

Change And Release Manager

• Jul 2013 - Jan 2015

Macquarie Group Limited - Change & Release Manager a. Working in a large Storage Transformation program in a Managed Services Model managing the Change and Release Management activities. b. Involved in creating/performing Change Management Plans and Templates, Change impact analysis, Change Risk assessments, Change Management Matrices and maintaining Change Calendars for forward schedule of changes. c. Ensuring Managed Services Vendor EMC and AT&T are satisfying their contractual obligations for Change Management. d. Participate in Change Advisory Board (CAB) meetings representing the program changes discussing their impact with outages to critical or non-critical services inside/outside business hours. e. Responsible for logging the RFCs in Remedy 7 system and auditing them with respect to change management guidelines and flagging any discrepancies. f. Identifying collisions amongst changes and coordinating with multiple stakeholders to resolve and address them. j. Follow up on Change Approvals for RFCs with approver groups and making sure changes are approved in time. k. Responsible for creation and coordination of Forward Schedule of Changes for the Transformation program. l. Providing weekly status reports to senior management highlighting activities completed for current week, planned activities for upcoming week and issues/risks to the project. o. Liaising with Service Transition group and participate in group wide strategic initiatives on change process improvements as part of broader Continuous Service Improvements objectives. p. Driving Release management work with JIRA as Strategic tool across the bank. e. Involved in setting up JIRA Workflows for effectively engaging with Account teams for tracking candidates for storage and database migrations.

Sr Consultant

• Jan 2012 - Jul 2013

Credit Suisse - Exchange Connectivity Release Management Team Responsibilities: Release Management 1. Defining the ITIL Release Process flow for providing end to end solution for configuration management, build and deployment. 2. Used JIRA as a strategic tool for workflows and raising the requests to centralized Release Management team for deployments in UAT environment. 3. Define and maintain the Release Calendar for all monthly releases, quarterly releases and mandatory upgrades. 4. Proactively arrange meetings and effectively communicating with all the stakeholders that includes Development, Infrastructure, UNIX, DBA, PTG Singapore teams to follow the Release Calendar and make sure all the releases go smoothly. 5. Training development teams on new tools that are in line with defined Release Processes and standards. Configuration Management 1. Standardize the subversion source code repository layout across various product lines for market connectivity applications. Setup Branching and Merging strategies and maintain the codes with proper tags as per the process and guidelines. 2. Artifacting components produced by the project teams and maintaining them in centralized repository to be shared by other project teams. 3. Automate the overall build process by migrating applications doing manual builds to automated builds using Teamcity Continuous Integration Build tool. Change Management 1. Act as a single point of contact for raising and tracking any changes to the UAT and Production systems. 2. Uses ITSM Remedy Change Management tool for raising and tracking RFCs. 3. Coordination with Change Control Board for getting approvals regarding releasing Normal changes, Emergency changes and exceptional changes. 4. Training all the stakeholders and employees on the overall change management procedure and its benefits 5. Executing change initiatives and coordinating impact and business readiness assessment activities.

Specialist - Build & Release

• Nov 2010 - Jan 2012

Sungard Brokerage and Clearance (SBCS) Release Engineering team offers build deployment, change and configuration management services to various Sungard products like Stream, GMI etc. Technologies: Remedy, JIRA, Subversion, Maven2, UNIX, Perforce, Weblogic Responsibilities 1. Creating Change and Release Plan and responsible for coordinating and consolidating the software Release from development teams as per business requirements in QA, UAT and Production environments. 2. Work closely with Development team, DBA team, L2 and L3 support team, UNIX and Infrastructure teams following the Release Plan for all the production and non-production releases. 3. Setup Branching and Merging strategies for their various development lines for different engineering teams. 4. Provide fast turnaround on build issues affecting production applications and follow firm’s policies and procedures on the Change management.

Consultant Specialist

• Jun 2004 - Nov 2010

One HSBC Software Configuration Management Technologies: Maven2, IBM Websphere Portal Server, RAD7.5, MKS. Responsibilities • To build and release the code as per business requirements in various websphere portal environments. • Train the engineering teams on latest Build Processes and enhancing their current ways of building codebase. • Auditing the project for compliance with SCM standards. This includes auditing the project for their naming, package structure, dependency management and builds areas. • Artifacting components produced by the project teams and maintaining them in centralized maven2 artifact repositories. • Closely work with Application Architecture team to align SCM Standards with AA Standards.