Pramesh Dubey
Sr. Manager CRM at Ibibo Groups Pvt Ltd- Claim this Profile
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Bio
Rajesh Ambhore
Pramesh has three good qualities which I could understand while working with him He is very Honest, Hard working and Humble..
Rajesh Ambhore
Pramesh has three good qualities which I could understand while working with him He is very Honest, Hard working and Humble..
Rajesh Ambhore
Pramesh has three good qualities which I could understand while working with him He is very Honest, Hard working and Humble..
Rajesh Ambhore
Pramesh has three good qualities which I could understand while working with him He is very Honest, Hard working and Humble..
Credentials
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Ontrac Sun-Operations Certification
-Aug, 2013- Oct, 2024
Experience
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ibibo Group
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India
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Technology, Information and Internet
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700 & Above Employee
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Sr. Manager CRM
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Oct 2012 - Present
Master in Information Technology, 10.5 years work experience in customer service, the expertise of customer service management. Since, 1st Oct 2016 working as an operations manager, heading 180 employees in five different-2 verticals (voice, non-voice, chat, premium customers and management escalations) at two sites Pune and Bangalore, I am responsible for business service level achievement, abandon, TAT compliance, customer service survey, NPS, calls, emails and chat volume and inflow forecasting and project manpower requirement, currently, I am based in Pune and Bangalore is my remote location.
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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Jun 2011 - Sep 2012
I was handling 24 to 25 team members in a team. Responsible for client SLA, team performance management, shrinkage, attrition & schedule adherence. Proactively supporting training team as a senior trainer & trained more than 10 training batches during 16 months association. I was conducting soft skills & process awareness session to improve & ensure our customer satisfaction & service quality. I was handling 24 to 25 team members in a team. Responsible for client SLA, team performance management, shrinkage, attrition & schedule adherence. Proactively supporting training team as a senior trainer & trained more than 10 training batches during 16 months association. I was conducting soft skills & process awareness session to improve & ensure our customer satisfaction & service quality.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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Apr 2007 - May 2011
I was handling 28 to 30 team members with assistant manager's support, responsible for team performance, client SLA, scheduled adherence, shrinkage, customer service (customer satisfaction & service quality). Worked as a process trainer & trained 5 training batches along with my existing operations team. I was handling 28 to 30 team members with assistant manager's support, responsible for team performance, client SLA, scheduled adherence, shrinkage, customer service (customer satisfaction & service quality). Worked as a process trainer & trained 5 training batches along with my existing operations team.
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Education
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2014 - 2016
Sam Higginbottom Institute of Agriculture, Technology & Sciences, Allahabad
Master of Business Administration (MBA), Information Technology -
1999 - 2001
Veer Bahadur Singh Purvanchal University
Bachelor of Science (B.Sc.), Zoology/Botony/Chemistry
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