Experience

Ituloh!

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• • Jul 2021 - Present

  - Led product development, resulting in the successful launch of a new product line, increasing customer engagement by 85%- Create an end-to-end user flow of the product development process from the Customer Journey until it becomes an MVP- Conducted user interviews and surveys to gain insights into customer behaviors, resulting in a 90% increase in customer satisfaction- Created an optimized user experience for the product, resulting in a 75% decrease in customer support inquiries- Negotiated with third-party vendors to secure favorable terms and reduced costs by 15% for SMS OTP, and 30% for PR Media Show less

• • Jul 2020 - Jun 2021

  - Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty- Developed and implemented a comprehensive pricing strategy that increased profitability by 83% month to month- Identifying and pursuing new business opportunities resulted in successfully identifying and securing 10 new partnerships within the probation period. Additionally, ongoing efforts were made to acquire big brands to support the development of the app.



Moka

• United States
• Mental Health Care
• 100 - 200 Employee

• Enterprise Sales Executive

  • Feb 2019 - Jun 2020

  - Successfully acquired 30 enterprise-level big merchants with multiple outlets totaling 500 within a year, while also establishing and maintaining a network of those merchants - Demonstrate a solid understanding of Moka's product and its features, providing a comprehensive product demo. Ultimately, offer Moka's product as a tailored solution for their business. - Successfully acquired 30 enterprise-level big merchants with multiple outlets totaling 500 within a year, while also establishing and maintaining a network of those merchants - Demonstrate a solid understanding of Moka's product and its features, providing a comprehensive product demo. Ultimately, offer Moka's product as a tailored solution for their business.



PT Bank Danamon Indonesia, Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• SME Banking Specialist

  • Oct 2017 - Feb 2019

  - Successfully assisted SMEs in obtaining working capital and investment loans. Additionally, identified and analyzed customer needs, resulting in the development of dozens of proposals. - Consistently exceeded daily lead generation goals by 20% on multiple occasions the following day - Successfully assisted SMEs in obtaining working capital and investment loans. Additionally, identified and analyzed customer needs, resulting in the development of dozens of proposals. - Consistently exceeded daily lead generation goals by 20% on multiple occasions the following day



CreativeMornings

• United States
• Design
• 1 - 100 Employee

• Photographer

  • Jun 2016 - Jul 2017

  - Gain insight from respective clients to plan overall documentation concept - Lead the photo session to make sure the whole process run smoothly - Gain insight from respective clients to plan overall documentation concept - Lead the photo session to make sure the whole process run smoothly



Ferson Inc Event Organizer

• Event Photographer

  • Aug 2016 - May 2017

  - Setting up photographic equipment, taking pictures, editing and retouching images for the whole event - Collaborate with Design Team and present the concept to Management Director, General Manager and CEO - Setting up photographic equipment, taking pictures, editing and retouching images for the whole event - Collaborate with Design Team and present the concept to Management Director, General Manager and CEO



PT HM Sampoerna Tbk.

• Indonesia
• Tobacco Manufacturing
• 700 & Above Employee

• Community Ambassador

  • 2015 - 2015

  Create community gathering and event, combining art and music to help improve product sales and awareness Create community gathering and event, combining art and music to help improve product sales and awareness



PT Adyawinsa Stamping Industries

• Indonesia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internship

  • Jun 2014 - Aug 2014

  As an internship student and part of college subjects, my team make a recommendation of E-Kanban design at Line A2 at PT Adyawinsa Stamping Industries. As an internship student and part of college subjects, my team make a recommendation of E-Kanban design at Line A2 at PT Adyawinsa Stamping Industries.



93.7 FM Paramuda Radio Bandung

• Announcer

  • Jul 2013 - Dec 2013

  After i graduated from DJ Arie Broadcasting School, i challenge myself to fulfill my curiosity as an announcer. It was fun, indeed. After i graduated from DJ Arie Broadcasting School, i challenge myself to fulfill my curiosity as an announcer. It was fun, indeed.