Associate Product Manager

• Sep 2021 - Jun 2022

Part of the Product Team that launched the CrossTower retail Trading App/Web and other product features such as Gift Crypto, Crypto Yield & Crypto Basket. Responsibilities:- 1) Worked with engineering and design teams to bring the product to life. 2) Brainstorm new product ideas and process improvements for a better user experience. 3) Worked on product enhancement by improving and adding new features to the existing process through rigorous testing and conducting root cause… Show more Part of the Product Team that launched the CrossTower retail Trading App/Web and other product features such as Gift Crypto, Crypto Yield & Crypto Basket. Responsibilities:- 1) Worked with engineering and design teams to bring the product to life. 2) Brainstorm new product ideas and process improvements for a better user experience. 3) Worked on product enhancement by improving and adding new features to the existing process through rigorous testing and conducting root cause analysis on the user journey getting issues resolved based on customer feedback. 4) Monitor the market and develop competitive analysis & strategies for new product ideas. 5) Drafted (PRD) product requirement documents of upcoming features and products for stakeholders. 6) Oversaw integration with payment gateways for a better INR deposit and withdrawal solution. 7) Coordinated with the marketing team on daily emails, push notifications, and product creatives to improve user engagement Show less Part of the Product Team that launched the CrossTower retail Trading App/Web and other product features such as Gift Crypto, Crypto Yield & Crypto Basket. Responsibilities:- 1) Worked with engineering and design teams to bring the product to life. 2) Brainstorm new product ideas and process improvements for a better user experience. 3) Worked on product enhancement by improving and adding new features to the existing process through rigorous testing and conducting root cause… Show more Part of the Product Team that launched the CrossTower retail Trading App/Web and other product features such as Gift Crypto, Crypto Yield & Crypto Basket. Responsibilities:- 1) Worked with engineering and design teams to bring the product to life. 2) Brainstorm new product ideas and process improvements for a better user experience. 3) Worked on product enhancement by improving and adding new features to the existing process through rigorous testing and conducting root cause analysis on the user journey getting issues resolved based on customer feedback. 4) Monitor the market and develop competitive analysis & strategies for new product ideas. 5) Drafted (PRD) product requirement documents of upcoming features and products for stakeholders. 6) Oversaw integration with payment gateways for a better INR deposit and withdrawal solution. 7) Coordinated with the marketing team on daily emails, push notifications, and product creatives to improve user engagement Show less

Operations Team Lead

• Jan 2021 - Sep 2021

Part of the Mutual Fund Operation Team, ensured smooth operational functioning to uphold day-to-day efficiency and quick customer resolution. 1) Set up processes and checks to ensure smooth operational functioning and uphold day-to-day efficiency 2) Identified processes & streamline operations by setting alerts and matrices to track daily fulfillment which improved assistance to support the team, leading to time reduction in issue resolution. 3) Partnered with the Product and… Show more Part of the Mutual Fund Operation Team, ensured smooth operational functioning to uphold day-to-day efficiency and quick customer resolution. 1) Set up processes and checks to ensure smooth operational functioning and uphold day-to-day efficiency 2) Identified processes & streamline operations by setting alerts and matrices to track daily fulfillment which improved assistance to support the team, leading to time reduction in issue resolution. 3) Partnered with the Product and Engineering team on making daily activities more automated to reduce manual intervention and product enhancement. 4) Identified areas and processes in need of improvement through close monitoring and daily tracking. 5) Closely monitor customer feedback and devise operational strategies to improve products and new and efficient processes for better customer experiences.

Operation Executive

• Jun 2019 - Jan 2021

Sales Trainee

• Jun 2018 - May 2019

Conducted research and drafted strategies to identify needs and create leads for the Siemens range of products of Academic Institute in Northern India. Conducted research and drafted strategies to identify needs and create leads for the Siemens range of products of Academic Institute in Northern India.

Winter Internship

• Dec 2016 - Dec 2016

Committee Head

• Mar 2016 - Sep 2016