Experience

Curoso Consulting Pvt Ltd

• India
• Real Estate
• 1 - 100 Employee

• Managing Director and Co-founder

  • Apr 2012 - Present

  Gurgaon, India We have achieved a prominent place and recognition in the competitive realty market as we provide credible services in residential and commercial property investment in Delhi & Gurgaon. We follow well defined service plan and are supported by professionals holding rich industry experience. This helps our local & global investors with an easy access to different investment entry options in India. These investments services in real estate space are rendered as per the rules and… Show more We have achieved a prominent place and recognition in the competitive realty market as we provide credible services in residential and commercial property investment in Delhi & Gurgaon. We follow well defined service plan and are supported by professionals holding rich industry experience. This helps our local & global investors with an easy access to different investment entry options in India. These investments services in real estate space are rendered as per the rules and regulations set up by the governing bodies(RERA). Real Estate Investment in India includes Residential, Commercial, Agriculture, Industrial and Retail Space. Moreover, we also emphasize on every detail backed by our market research while maintaining close proximity with our investors regarding best real estate investment advice. For your real estate portfolio discussion, please write to us on info@curosoconsulting.com or call us on 8800105555 or call +91 7011551144 Show less



Bharti Airtel Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• National Head - Billing Experience

  • Sep 2010 - Mar 2012

  Udyog Vihar, Gurgaon • Brand & Trust development on airtel bills, paperless ebill growth and advertising revenue thru bills. • Strategic Planning, including business plan & billing experience improvement. • Improvement of overall customer satisfaction(c-Sat). • Identification and reduction of process variations thru 6Sigma tools, • Formulate annual budget and drive cost down on overall process. • Driving new ways to convert customers on ebill, formation of business plans, drafting business… Show more • Brand & Trust development on airtel bills, paperless ebill growth and advertising revenue thru bills. • Strategic Planning, including business plan & billing experience improvement. • Improvement of overall customer satisfaction(c-Sat). • Identification and reduction of process variations thru 6Sigma tools, • Formulate annual budget and drive cost down on overall process. • Driving new ways to convert customers on ebill, formation of business plans, drafting business policies • Comprehensive database management and analytics • Outsourcing of non-core activities to managed services • Drive continuous improvement programs for c-Sat.

• National Head- Service Marketing, Airtel Digital TV

  • Jun 2009 - Aug 2010

  Gurgaon, India •Devise Predictive customer churn model for proactive retention and Build foundation for customer loyalty •Reduce Churn Drivers- Diagnostics and service recovery. •Managing Relationships and Building Customer Loyalty. •Create loyalty bonds - Deepen relationships, higher loyalty bonds. •Positioning of Services in Competitive Markets. •Devising and Managing Service Processes •Managing People for Service Advantage •Balancing Demand and Capacity- Setting… Show more •Devise Predictive customer churn model for proactive retention and Build foundation for customer loyalty •Reduce Churn Drivers- Diagnostics and service recovery. •Managing Relationships and Building Customer Loyalty. •Create loyalty bonds - Deepen relationships, higher loyalty bonds. •Positioning of Services in Competitive Markets. •Devising and Managing Service Processes •Managing People for Service Advantage •Balancing Demand and Capacity- Setting expectations •Improving Service Quality and Productivity thru Customer Feedback and Service Recovery. •Learning thru lost customer base- strong analytic to proactively prevent reoccurrences.

• National Vertical Head- Payment Networks

  • Mar 2007 - Aug 2010

  Gurgaon, India

• Head SMG (Service Management Group)

  • Oct 2004 - Mar 2007

  Patna, Bihar, India • Led operations for a start up telecom circle, built and operated successfully the first time right for all service processes. • Managed new customer acquisition operations, subscriber verification, billing & payments, collections, retention, provisioning, customer accounting and back-office. • Successfully managed and governed all TRAI regulations and achieved excellent scores in VTM reporting and end to end document management process for telecom. • Subscriber verification, re… Show more • Led operations for a start up telecom circle, built and operated successfully the first time right for all service processes. • Managed new customer acquisition operations, subscriber verification, billing & payments, collections, retention, provisioning, customer accounting and back-office. • Successfully managed and governed all TRAI regulations and achieved excellent scores in VTM reporting and end to end document management process for telecom. • Subscriber verification, re verification of entire base, collection and processing of customer agreement form and built a robust process for records and retrieval. • Pioneered automation of services, initiated self care and self cure process for service recovery.

• Senior Executive

  • Jun 2004 - Sep 2004

  New Delhi, Delhi, India Been a part of Delhi Circle for about 6 months handling corporate relations, thereafter moved to Bihar and Jharkhand Telecom Circle to be a part of new project launch.



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Zonal Retention Head

  • Apr 2003 - May 2004

  Moradabad, Uttar Pradesh, India Overall responsibility of building trust and customer rentention in Moradabad (UP-W) zone. Improve Collection and Retention of Customer Base (both retail and corporate). Team Building-Training and Development, Building Second Line of leadership. Drive programs to retain the customers and meet annual operating plans.



Escotel Mobile Communication Ltd.

• India
• Telecommunications
• 1 - 100 Employee

• Sr Executive, Customer Service

  • Oct 2000 - Mar 2003

  Meerut, Uttar Pradesh, India Key Roles: Call Center Performance Management, Showroom Experience Management across Zones, Drive Corporate Customers Retention Programs and Customer Loyalty Management.



Koshika Telecommunications (Usha Fone)

• Management Tranee- Customer Service

  • Apr 1996 - Oct 1998

  Meerut, Uttar Pradesh, India Key Roles: Management Trainee-Customer Services, Team leader Call Center- customer care, Business Analyst, Customer Satisfaction dipstick surveys, Customer Complaint management.