Experience

Club Central

• United Kingdom
• Events Services

• Venue Manager

  • Sep 2022 - Present



Ramsgate RSL Memorial Club

• Hospitality
• 1 - 100 Employee

• Relief Duty Manager

  • Jun 2021 - Sep 2022

  Provide operational feedback and support to operational teams to ensure the highest level of service is maintained and is being delivered. Monitor and Provide feedback to staff on their performance, Support new and existing staff to increase their performance up to club standards. Lead by example to all staff by following all compliances, policies and procedures. Delegate tasks and breaks for the successful completion of tasks in an effective and efficient manner. Liaison between staff and upper-level management on the daily operation of the club for the highest level of service.



Lidcombe Hotel

• Australia
• Restaurants

• Hospitality Manager

  • Jan 2017 - May 2021

  Held responsibility for assist on overall Hotel operations mainly focused on gaming room development and managing costs and wages. Enforce Responsible Service of alcohol, Responsible Conduct of Gambling; working together with Liquor and Gaming NSW, NSW Police and local council and Accord. Lead, mentor and motivate new and existing staff members to deliver exceptional customer service with positive outcomes. Assist with planning and execution of operational strategies and marketing strategies that flourished gaming room result and positive response from customers. Held responsible for recruiting new staff and managing current staff for daily operation within allocated budget. Administer all guest related aspects of Hotel accomodation being first point of contact.



iTFE - Institute of Training & Further Education

• Trainer (Hospitality Management)

  • Sep 2016 - Dec 2016

  Deliver class room base NSW RSA training Monitor, Mark and Conduct student assessments Deliver class room base NSW RSA training Monitor, Mark and Conduct student assessments



APEX Institute of Education

• Australia
• Education Administration Programs

• Trainer (Hospitality Management)

  • May 2016 - Dec 2016

  Deliver units of Diploma of Hospitality Management in class room Provide support and feedback to ensure successful completion of units Monitor, Mark and Conduct student assessments Deliver units of Diploma of Hospitality Management in class room Provide support and feedback to ensure successful completion of units Monitor, Mark and Conduct student assessments



3 WISE MONKEYS PUB

• Australia
• Hospitality
• 1 - 100 Employee

• Manager

  • May 2012 - Mar 2016

• Bar Attendant

  • Feb 2007 - May 2012