Prakash Thiru

Vice President at Singlife
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, Singapore, SG

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Experience

  • Singlife
    • Singapore
    • Insurance
    • 700 & Above Employee
    • Vice President
      • Mar 2023 - Present

    • Voice Lead
      • Sep 2013 - Mar 2023

      Voice Lead – Aviva Voice Infrastructure includes Planning, Design, Implementing & Technical Support for Contact Center & PBX Voice systems covering geographical locations ( SG, HK , DUB , UK-IOM )• Design, Development & Implementation of IVR-Inbound/Outbound Call routing• Partner/Vendor/Stakeholder Management ( Aspect, Avaya PBX, Telco )• Contact Center Service Delivery, Upgrades & Migration• Service/Incident/Problem/Transition Management Show less

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr.Engineer
      • Apr 2013 - Sep 2013

  • GlowTouch Technologies
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Aspect Admin
      • Jun 2011 - Mar 2012

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Engineer
      • Jun 2010 - Oct 2011

Education

  • Anna University Chennai
    Bachelor of Engineering - BE, Computer Science

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