Experience

Indian Summer Restaurant llc

• Restaurants
• 1 - 100 Employee

• Operation Manager

  • Mar 2018 - Present

  Supervise all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within time frame.Maintain optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards.Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends.Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints.Ensure compliance to all security procedures and design strategies to protect all employees and customers and design strategies to reduce injuries to staff and prepare various accident reports.Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times and perform regular interviews with all employees.Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans. Show less

• Operations Manager

  • Jan 2013 - Present



Indian Summer

• saudi arabia

• Area Manager

  • Mar 2013 - Present

  Manage daily operations of branch office to meet business goals. Supervise and guide a team of professionals to maximize revenue. Develop safe and positive work environment for staffs. Ensure customer satisfaction by delivering timely and quality services. Develop strong working relationship with potential clients for new business opportunities within the assigned area. Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability. Develop business plans for optimal use of resources and time. Assist in interviewing, recruiting, and training staffs. Develop marketing plans to achieve sales target and increase brand visibility within the assigned area. Perform market research to study consumer behavior, latest trends and competitor activity. Organize regular meetings with management to discuss about business updates, issues and opportunities. Train staffs on daily responsibilities, brand promotion and customer service activities. Evaluate employee performance and develop individual development plans. Evaluate existing business procedures and recommend improvements. Address customer issues and queries in accurate and timely manner. Show less



Alazzam group

• Bahrain

• Restaurant manager

  • 2009 - Jan 2013

  Coordinate the entire restaurant operation Deliver superior guest services and ensure absolute customer satisfaction Respond efficiently to customer complaints Enforce and offer the best quality of products possible Organise and supervise shifts Appraise personnel’s performance and provide feedback to keep them upbeat and productive Estimate consumption, forecast requirements and maintain inventory Monitor compliance with sanitation and safety rules and regulations Control costs and minimize waste Successfully promote and publicise the brand Nurture a positive working environment and lead by example Monitor operations and initiate corrective actions Show less



GoldenPlaza

• Türkiye
• Leisure, Travel & Tourism

• Front Office Manager

  • Nov 2004 - Dec 2008

  Controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information requests. Assists guest with the handling of their baggage and in charge of the check-in and check-out of whole groups and tours. Managing and training the Front Office staff Ensuring the front desk provides a professional and friendly service for guests Arranging staff scheduling Acting as liaison between General Manager and staff Controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information requests. Assists guest with the handling of their baggage and in charge of the check-in and check-out of whole groups and tours. Managing and training the Front Office staff Ensuring the front desk provides a professional and friendly service for guests Arranging staff scheduling Acting as liaison between General Manager and staff