Hard Rock Cafe Manager

• May 2017 - Present

Service Manager

• Apr 2016 - May 2017

Cafe Operations Manager

• Jul 2014 - Apr 2016

• Directly report to Manager of Hard Rock Cafe • Work closely with various department ( Events/ Sales, Front Office, Finance, and Hard Rock International) • Handling on staff training related matters and work closely with Cooperate Training Manager • Lead team by by attracting, recruiting, training and appraising talented personal • Managed day to day service & kitchen team and ensure a smooth operations • Ensured all team members have sufficient tools and equipment to carry their job function effectively without compromising the Standards of Hard Rock International • Implements food & beverage marketing strategy in terms of promotions to drive covers and revenue. • Ensured the achievement of budgeted food sales, beverage sales, labour costs and profitability • Implements Best practice for team members to carry out their job task effectively. • Taking responsibility for the business performance of the restaurant. • Performed other duties as assigned. • Review SOP and Train team members for Hard Rock International Audit and Mysteryshoper Audit. • Constantly motivate staff for the improvement of outlet sales • Ensuring all team members applying FSMS and Ecolab standards in daily operations • Constantly monitor BOH for sanitation, food quality and presentations. • Establish targets, KPI’s, schedules, policies and procedures • Assits guests in any special request, including but not limited to parties, special functions, special diet Show less

Assistant Outlet Manager in All Day Dinning

• Sep 2010 - Jul 2014

• Directly report to Outlet Manager. • Work closely with various department ( Events/ Sales, Front Office, other F&B outlets, Finance, and Team Members) • Innovative in caters of all in house guest/ outsiders such as romantic dinner in the restaurants , company annual dinner, birthday celebrations, VVIP group dinner theme event and high volume of guest without compromising the quality of service. • Supervise day to day operations and activities of the restaurants goes smoothly with minimum complaints. (capacity of 300 pax) • Ensured all team members have sufficient tools and equipment to carry their job function effectively without compromising the Shangri-La’s Quality Standards • Implements SOP for team members to carry out their job task effectively. • To ensure five core values are practiced daily by team members. • Performed facility maintenance from time to time to ensure everything is in good orders. • Handling VIP functions such as MB, Chief Minister, Royalty family, and Government Bodies. • Performed other duties as assigned. • Review SOP and Train team members for Richey Audit and SLIM F&B Audit. • Ensuring all team members applying SFSMS and HACCP standards in daily operations • Constantly monitor BOH for sanitation, food quality and presentations. Show less

Team Leader in Fine Dinning Restaurant

• Feb 2006 - Aug 2010

• Directly report to Restaurant & Bar Manager. • Work closely with various department ( Events/ Sales, Front Office, other F&B outlets, Finance, and Team Members. • Innovative and creative food items features for authentic western cuisine (ala carte) • Ensuring timeliness of service were followed accordingly without compromising quality standards • Work closely with Restaurant Manager and wine supplier to organize wine dinner. • Completed six successful wine dinner with different wine supplier in the restaurants (average of 70 pax/ six course wine dinner) • Implements SOP and Action Plan for team members to carry their job task more effectively. • Creating concept brief for all the festive promotions. • Responsible for whole service operations of the restaurants • Responsible for daily briefing and training to all colleagues • Establishes the understanding among all team members towards the goal of the organizations. • Ensureing all Shangri-La Quality standards and Sequence of service being guided accordingly.. • Ensuring all team members is applying SFSMS and HACCP standards in daily operations. • Constantly trains team member on Shangri-La 5 core values. Show less

Banquet captain

• Jun 2003 - Aug 2006

• Directly report to Banquet Supervisor. • Innovative in caters of all in type of events such as Wedding , Meetings and etc.(Maximum capacity of 720pax) • Understand the inter-relations of all departments and functions of each department. • Specialized training in the area of specialized field (F&B) Work directly with the event coordinators or hosts, and are in charge of addressing and fixing any questions or concerns that come up before or during event. • Directly report to Banquet Supervisor. • Innovative in caters of all in type of events such as Wedding , Meetings and etc.(Maximum capacity of 720pax) • Understand the inter-relations of all departments and functions of each department. • Specialized training in the area of specialized field (F&B) Work directly with the event coordinators or hosts, and are in charge of addressing and fixing any questions or concerns that come up before or during event.