PRAKASH JHA

Senior Manager at Rally OurBus
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Contact Information
us****@****om
(386) 825-5501
Location
New Delhi, Delhi, India, IN

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    May, 2022
    - Nov, 2024

Experience

  • Rally OurBus
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Senior Manager
      • Dec 2022 - Present

      I am responsible for the overall customer experience across all 3 channels of support - voice, chat and email. I am responsible for the overall customer journey experience. I am also responsible for the Social Media and Branding team of the company. I am responsible for the overall customer experience across all 3 channels of support - voice, chat and email. I am responsible for the overall customer journey experience. I am also responsible for the Social Media and Branding team of the company.

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Manager
      • Aug 2019 - Oct 2022

      Worked for Buyer Risk Prevention team and managed team of Experts, SMEs and intern Managers. Led projects on Chargeback reduction and Employee Experience Management Tool development. Worked for Buyer Risk Prevention team and managed team of Experts, SMEs and intern Managers. Led projects on Chargeback reduction and Employee Experience Management Tool development.

  • Scripbox
    • India
    • Financial Services
    • 100 - 200 Employee
    • Team Lead
      • Sep 2017 - Aug 2019

      Worked for Mutual Fund operations. Led a team of experts and SMEs. Also handled the Escalation management wing. Led HNI customer account management. Led multiple influential projects like program level productivity improvement, Foreign Education fund investment and Broker change process. Worked for Mutual Fund operations. Led a team of experts and SMEs. Also handled the Escalation management wing. Led HNI customer account management. Led multiple influential projects like program level productivity improvement, Foreign Education fund investment and Broker change process.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Team Lead
      • Apr 2017 - Sep 2017

  • Sutherland Global Service Limited
    • India
    • Consumer Services
    • 700 & Above Employee
    • Team Lead
      • Jan 2015 - Jan 2017

      Worked for NA & APAC Consumer business units. Led WW level NPS improvement project across 4 sites. Worked for NA & APAC Consumer business units. Led WW level NPS improvement project across 4 sites.

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Lead
      • Nov 2009 - Jan 2015

      Worked for NA & APAC consumer business. Worked on multiple projects like AHT Improvement, DSAT reduction and Open Case Reduction. Worked for NA & APAC consumer business. Worked on multiple projects like AHT Improvement, DSAT reduction and Open Case Reduction.

Education

  • PES University
    Bachelor of Engineering - BE, Information Technology
    2004 - 2008

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