Prajwol Subedi

Information Technology Support Officer at South West Alliance of Rural Health (Vic)
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Contact Information
us****@****om
(386) 825-5501
Location
Geelong, Victoria, Australia, AU

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Credentials

  • CCNA
    Cisco
    Oct, 2020
    - Oct, 2024

Experience

  • South West Alliance of Rural Health (Vic)
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • Information Technology Support Officer
      • Mar 2023 - Present

      1. Providing technical support: Assisting end-users with technical issues, troubleshooting hardware and software problems, and resolving technical inquiries through various channels like phone, email, or in-person support. 2. User account management: Creating and managing user accounts, granting appropriate access permissions, and ensuring user accounts are properly configured and maintained. 3. Hardware and software maintenance: Installing, configuring, and maintaining computer hardware, software applications, and peripherals. This includes performing routine 4. Network troubleshooting: Diagnosing and resolving network connectivity issues, assisting with network configurations, and collaborating with network administrators or service providers to address network-related problems. 5. Documentation and knowledge management: Creating and updating technical documentation, FAQs, knowledge base articles, and user guides to facilitate self-help resources and ensure efficient knowledge transfer within the IT support team and end-users. 6. IT inventory management: Maintaining an accurate inventory of hardware, software licenses, and other IT assets, tracking their usage, performing regular audits, and assisting with procurement processes as required. 7. Continuous improvement: Identifying areas for process improvement, suggesting and implementing solutions to enhance the efficiency, effectiveness, and user experience of IT support services. Show less

  • Southernstar windows group of companies
    • IT Support
      • Nov 2022 - Feb 2023

      • Resolving tickets and Troubleshooting computer and IT related issues • Creating users in Active Directory, assigning roles and permission to the users • Raising change request and attending meeting for the approvals • Ensuring networks and server/system is working well • Network monitoring • Deployment of windows pc and mobile devices • Setting up computer and printers in the factory • Resolving network issues (Cisco) • Resolving tickets and Troubleshooting computer and IT related issues • Creating users in Active Directory, assigning roles and permission to the users • Raising change request and attending meeting for the approvals • Ensuring networks and server/system is working well • Network monitoring • Deployment of windows pc and mobile devices • Setting up computer and printers in the factory • Resolving network issues (Cisco)

  • The Benevolent Society
    • Australia
    • Individual and Family Services
    • 700 & Above Employee
    • Junior IT Analyst
      • Jun 2022 - Nov 2022

      • Closing tickets and resolving issues as request • Creating users in Active Directory, assigning roles and permission to the users • Raising change request and attending meeting for the approvals • Ensure customer satisfaction • Solving IT issues raised from the clients like, software not updating, applications malfunctioning, application not working as it is required to work. • Updating guides in confluence and Creating users on apps such as, salesforce, intranet, Alayacare, NVM, TCM etc Show less

  • Axiom Technologies
    • Software Development
    • 1 - 100 Employee
    • Information Technology Desktop Support
      • Jun 2021 - Oct 2022

      ♦ L1 / L2 IT support, ♦ Administrate user’s accounts via Active Directory (AD) ♦ Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor. ♦ Monitor, diagnose, and resolve issues such as network connectivity, OS issues and provide support to mission-critical applications, ♦ Assisted Senior staff to look after Company’s System, ♦ IT & AV decommission Activity, ♦ Analyse and troubleshoot software/hardware issues. Show less

  • StudyNet Pty Ltd
    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Information Technology Administrator
      • Jun 2019 - Sep 2019

      ♦ Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. ♦ Manage hard and soft break-fix services for laptops and desktops. ♦ Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire life cycle (including the remote management of Desktop Devices using appropriate tools). ♦ Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor. Show less

  • Islington College Kathmandu
    • Nepal
    • Higher Education
    • 100 - 200 Employee
    • IT Support Technician
      • Aug 2017 - Sep 2018

      ♦ Installation and maintenance of IT equipment including printers, scanners, and workstations. ♦ Supporting customers using remote access technologies and by visiting client sites. ♦ Working closely with software suppliers to resolve operational issues. ♦ Diagnosis of desktop, application, networking and infrastructure issues. ♦ Troubleshooting PCs, laptops and mobile devices. ♦ Responsible for maintaining backups and for project work such as new builds. ♦ Responsible for supporting: Windows, Microsoft Office, Windows Server, Windows Active Directory, MDaemon email Server, Backup products, Anti-Virus products, Ethernet, wireless router and Firewall Configurations. Show less

  • The Waves IT Company
    • IT Support Technician
      • Sep 2017 - Jan 2018

      ♦ Customer Support and supporting clients remotely ♦ Deploying new laptops and desktop computer ♦ Installing, troubleshooting and maintaining printers, scanner, computers. ♦ Field support and CC camera installation ♦ Provide support to users, stakeholders in person or over the phone ♦ Set-up, configure devices and systems ♦ Troubleshoot and maintain Windows environments, Printers ♦ Liaise with IT vendors and suppliers ♦ Hardware and software management, database, server maintenance ♦ Document and report issues to senior management Show less

Education

  • London Metropolitan University
    Bachelor's in Honours, Computer Networking and IT Security
    2015 - 2018
  • Pinnacle Scholars' Academy
    Middle School Diploma, Distinction
    1997 - 2010
  • United Academy
    National Education Board (Higher Secondary), Accounting and Business/Management
    2013 - 2015

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