Experience

Support Foundation

• Australia
• Services for the Elderly and Disabled
• 1 - 100 Employee

• Data Entry Clerk

  • Feb 2023 - Present

  Analysing, managing, and supporting ongoing enhancements, issues, and requests regarding IT Service Management tool workflow and governance. Providing first point of contact for Service Delivery issues. Keeping excellent documentation of policies, procedures, templates etc. Engaging with higher line teams to seek advice or escalate complex issues. Maintaining the meeting and conference room UpToDate with different required devices like projectors, smart phones, computers/laptops etc. Install, format, and maintain desktop/ laptop computers and smart phone devices. Running repairs and replacements on computer hardware. Setting up, testing, and troubleshooting local and remote wireless access and network connectivity. Configuring and troubleshooting the several system topologies around the place when needed (Installing software, hardware, and network general issues). Helping other team members to find/ fix any computer related or technical issues. Show less



Jesse's Bakery Pty Ltd

• Service Delivery Analyst

  • Dec 2018 - Jan 2023

  A confident individual with a high attention to detail with good IT knowledge and problem-solving skills. An enthusiastic, friendly, sincere person who possess good analytical judgement, and will fully support colleagues in times of pressure. I define myself as a motivated personal and a team player. I work well on my own initiatives, consistently demonstrating high levels of motivation and dedication that are required to meet multiple deadlines. In this role, my key Achievements are:  Serviced on average 100 customers per day, with a customer satisfaction rating of 98%.  Managed the store inventory system and ordered resupply for over 50 types of goods, with faulty rate of less than 1%.  Employee of the Month for September 2020.  Renewing and fixing the software issues and maintaining high level of system management including network stream. Active responsibilities:  Used POS system to process sales, returns, online orders and gift card activations.  Worked closely with shift manager to solve problems and handle customer concerns.  Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.  Answered questions about store policies and addressed customer concerns.  Configuring and troubleshooting the several system topologies around the place when needed (Installing software, solving software, hardware, and network bugs/issues). STRENGTH AND ATTAINMENT includes;  Received award of “Best Sales Management award” in the Jesse’s Bakery- 2020.  Good knowledge in programming languages (HTML, CSS, and JAVA) including computer/system software and networking.  Sound knowledge in Adobe applications (UI/UX designing)  Expertise in Microsoft Office (Word, Excel, and PowerPoint), MS Access, Windows XP/7/8/10, Mac OS, TCP/IP, and LAN/WAN, and technical support.  Strong knowledge of Active Directory or other cloud-based applications, Android OS, Apple OS Show less


Jesse's Bakery
• United States
• Restaurants
• Baker

  • Dec 2018 - Jul 2022

Advice consulting education and visa services
• Information Technology Technical Support

  • Sep 2021 - Apr 2022