Experience

Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• Vice President & Business Head Enterprise business

  • Apr 2015 - Present

  Responsible for Units P&L for enterprise division of tamilnadu & kerala Lead & manage large teams of Business Managers, Customer experience Heads, Product teams , solutions teams & Project teams Built and strengthened relationships with industry partners to drive growth Drive Sale of Digital products of Cloud , Cyber security . Cpaas, IOT, SDWAN . Pvt LTE along with connectivity to large enterprises . Streamlined costs through proactive examination and improvement of operations. Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions. Build Strong customer advocacy . Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Zonal Business Manager

  • Apr 2010 - Mar 2015

  Managing Zonal Operations including Sales , Distribution & customer acquisitionsAccountable for overall revenue target achievement from each of the Product Category- Post paid (contract), Wire line services (DSL, Leased Lines & Voice) DTH (Direct to Home Television) & Prepaid offerFacilitating growth of customer market share & revenue market shareBenchmarked Customer Satisfaction Index2010-04 - 2015-042009-04 - 2010-12Scores.Benchmarked Employee satisfaction Score Distribution expansion indices for all channels for all productsAdeptly managing showroom operations incl Airtel Relationship Centers and ensuring that prescribed norms are adhered to and profitability targets met through sales and service of all products DTH, post paid mobile Tele media wire line and DSL.Develop team members & create talent pool Declared as Best Zone for Cochin and Coimbatore for three years in a row .Analyzed and improved performance across zone using sales metrics and performance reports. Show less

• Dy. General Manager - S & M

  • Aug 2008 - Mar 2010

  * Professional with 16 years of rich experience in business operations with key focus on Channel / Distribution management and adept at managing operations in the Telecom / service sector.* Comprehensive exposure in operations through business development activities, winning sales & marketing strategies, operational policies with experience of operating each of the designated territories / clusters as a separate profit centres.* Hands on experience in setting up & managing different formats of distribution channels, like Retail Distribution, Showroom Operations, Direct Sales channels, Retail Agent Channels. * Handling & Implementing on-ground Go to market strategies, retail promotional activities and brand sponsorship activities* Collaborating with various functions in creating & streamlining products / service interventions to ensure consistent achievement of the Revenue targets.* Deft at managing customer life cycle management through differential products, pricing strategy, trade & consumer promotions, Also establishing strong primary & secondary networks as per global standards and brand guidelines.* Adept in Setting & managing Signature Retail Showrooms, primarily in the telecom sector Show less