Prajeesh Bhaskaran
Service Executive - Commercial Truck Business at Hino Motors Middle East- Claim this Profile
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English -
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Hindi -
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Malayalam -
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Tamil -
Topline Score
Bio
Credentials
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HINO certified Training - Service Shop Management
Hino Motors Middle EastFeb, 2022- Nov, 2024 -
Hino Certified Training- Service Advisor
Hino Motors Middle EastDec, 2021- Nov, 2024 -
Hino certified technical training - HS3, HS4
Hino Motors Middle East -
MAN certified training on MANCATS III- Diagnostic tool, EBS & ESP- Electronic Brake system & Electronic Stability program, ECAS - Electronically Controlled Air Suspension, Advanced Electrical system in BUS, Automated Transmission System in MAN Commercia
MAN Truck & Bus SE -
MSIL certified training on accident repair system in light vehicles.
Maruti Suzuki India Limited
Experience
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Hino Motors Middle East
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United Arab Emirates
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Service Executive - Commercial Truck Business
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Apr 2018 - Present
After-sales, service activities for Hino commercial trucks in GCC market. •Developed long & short term plans, targets to ensure the service operation Key Performance Indicators (KPIs) are met. •Boosted vehicle inflow, service sales & achieved greater business penetration through customer-oriented activities. •Acted as primary point of contact (POC) for distributors to maintain dealer standards and prepared improvement plans. •Evaluated monthly performance reports of distributors to identify issues and communicate the same with management. •Improved service quality by arranging required technical training in skills and resources to handle customer issues. •Facilitated non-technical coaching and training on service marketing for better customer experience. •Monitored Key Performance Indicators (KPIs), analyzed reports and co-ordinated with distributors in Japan Headquarter. •Supported distributors in operations, oversaw maintenance of quality and increased customer satisfaction (CSAT). •Interacted with customer on-field to garner feedback about customer experience and potential areas of improvement. •Initiated skill competition for distributors, service advisors, sales team and service technicians to foster team work. •Conducted annual evaluations for distributors to analyze performance, cost effectiveness, delivery and identify loopholes, gaps in delivery, failures to address technical issues and suggest solutions and remedies for improvement. •Completed 2S(Service & Spare parts) visits to distributors for service promotions resulting service shop as a profit center. •Liaised with teams in Japan, Oman, Bahrain, Kuwait, Lebanon and Dubai. Show less
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DARWISH BIN AHMED & SONS
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Warehousing and Storage
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300 - 400 Employee
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Technical Service Engineer - Commercial Truck and Coach Distributor- MAN trucks & Coaches
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Oct 2013 - Apr 2018
•Handled maintenance, service, repair and vehicle diagnosis in MAN Bus & Trucks in bus and truck division workshops. •Prepared service maintenance contract for MAN vehicles & Technical calculations for tenders. • Experienced in handling MAN diagnostic tool MANCATS for programming, generating fault code reports, conversion of data files & parameter setting as per customer request. •Worked with a team of 14 as a service engineer, team of as a 50 body shop manager. •Implemented and maintained Dealership Management System (DMS) to maintain principal requirement records. •Inspected, calibrated, repaired and maintained equipment according to OEM specifications to maintain availability. •Closely monitored productivity by conducting cycle time analysis, identifying bottlenecks and improving processes. •Ensured issues were addressed and monitored warranty processes with Service support desk of MAN for warranty. •Coordinated with MAN regional team for new product training, completion of field trials & diagnosing complaints. •Created reports on trial details to analyze root cause and resolved problems through workshop procedures. •Prevented future failure by identifying vehicles running with considerable inner wear and recalling them based on analysis wear check analysis on oil samples, transmission and axles. •Ensured Quality Management System (QMS) is up to date and recommended any correction if required. •Coordinated with HSE division in implementation and monitored OHS management procedure compliance to legal standards. •Actively involved in various audits like corporate identity audit, warranty audit, special tool audit, ISO 9001: 2015, 14001:2015 & OHSAS 18001:2007. •Fleet management of RTA & DOT, handled civil workshop operations and Military workshop operations •Oversaw occupational safety standards, conducted risk assessment and prepared accident investigation report Show less
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Popular Vehicles & Services Ltd
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India
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Motor Vehicle Manufacturing
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400 - 500 Employee
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Assistant Works Manager - Dealer for Light Vehicles-Passenger cars
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Dec 2009 - Sep 2013
•Surpassed monthly sales target by 30.789%. •Achieved an annual growth of 5-8% in service volumes. •Led branch to highest profitability among other branches in state and spearheaded a team of ~120 people. •Planned, coordinated and controlled workshop activities to meet organizational targets and maintain customer relationship. •Provided first line technical assistance for resolving technical faults of vehicle for highly dissatisfied customers. •Identified problems, collected data, handled programming using SDT and prepared technical reports on field complaints. •Worked closely with shop floor to find out cost effective solutions to reduce turnaround time and increase productivity. •Analyzed Profit and Loss (P & L) statements with core team for continuous improvement and problem resolution. •Ensured maintenance of all procedures and operations as per Service Quality Standards (SQS). •Conducted customer meets and campaigns (service marketing) and interacted with dissatisfied customers. •Maintained required quantity and quality of human resources and reviewed employee performances and appraisals. •Coordinated Service marketing, Insurance and post service follow up to enhance the vehicle inflow. Show less
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Education
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2005 - 2009
University of Kerala
MECHANICAL AUTOMOBILE ENGINEERING, Automobile/Automotive Mechanics Technology/Technician -
2016 - 2020
The ICFAI University, Tripura
Master of Business Administration - MBA, Operations Management and Supervision -
2003 - 2005
Central Board of Secondary Education
Higher secondary, Biology/Biological Sciences, General
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