Volunteer : QA - Manual Tester

• Dec 2022 - Present

Contributing in enhancing members' experience of using the Art of Living Mobile Journey App and US website. Handling exploratory and regression testing on all platforms. Writing test scenarios, cases and execution. JIRA reporting and follow ups. Contributing in enhancing members' experience of using the Art of Living Mobile Journey App and US website. Handling exploratory and regression testing on all platforms. Writing test scenarios, cases and execution. JIRA reporting and follow ups.

Unemployed

• Jun 2022 - Oct 2022

Universal Banker

• Sep 2021 - May 2022

Financial Services Representative

• Oct 2019 - May 2022

Customer Relationship Specialist

• Oct 2019 - Oct 2020

Merged with FirstBank Merged with FirstBank

Personal Banker

• Jul 2017 - Jul 2018

Financial Service Representative-FSR (Personal Banker) Being FSR is all about developing and enhancing customer relationship. One must stay abreast with knowledge and possess very good interpersonal skills as well. The major part of the role is closing a sale, and still satisfying the customer need is the final intent. I focused on excellent customer service, and the target achievement was an obvious outcome. During my tenure as FSR, I did • Expertly handle all the platform functions like opening and servicing accounts • Acquire new customers / business and book lateral sale among existing customers • Help customers with banking activities / issues • Handle all types of transactions – cash, checks and wire etc. Responsibilities handled in addition to the designated role • Participation is monthly process audits of the Branch Achievements • Ranked number one Personal Banker for the Mid-TN Capital Bank market for the month of January 2018 Show less

Manager IS Audit

• Jun 2009 - May 2015

Manager IS Audits I joined the SynergyIFS team to establish a new business unit providing services of Information Systems Auditing and consultancy. Within first two years, I effectively marketed services to establish a strong customer base, which included several leading cooperative (community) banks. I successfully completed audit and consultancy assignments by assisting senior auditors as well as independently. Apart from mentoring and guiding lesser experienced staff, engaged hands on assignments of audits and consultancy. The direct responsibilities associated with my job included a) Client Engagements - Client lead generation, pursuits and proposals, servicing, and client retention - Customer accounts establishment and maintenance - Raising invoices, follow-ups and recovery b) IT Security Audits - Conducting client sessions for finalising audit scope and execution methodologies - Designing audit checklists suitable to each client - Assessment of IT function of the organization by checking internal controls, - Functional testing of Banking Applications to check its compliance with regulatory requirements - Assessing Logical Access Controls and User Profile management - Physical security assessment - Compiling and constructing bank audit reports as per the scope and findings - Conducting workshops with different levels of bank executives to explain the audit findings - Proposing suitable controls for mitigating the risks of audit findings - Closure and conducting reviews c) IT consulting assignments - Preparation of Information systems security documentation like Information Systems Policies and Procedures - Evaluation of suitable banking products for client banks - Undertaking general security awareness training for client bank staff Show less

Relationship Manager

• Dec 2001 - Oct 2008

Axis Bank is the third largest private sector bank in India. It is fully computerized and offers all the latest products and services of banking to its customers. • Gained extensive exposure and experience to all front and back office functions, operations, and processes of retail banking such as: - Direct customer interaction as part of front office operations - Management of all types of accounts - Financial transactions and batch processing including Cash handling / Teller functions • Stepped in as acting operation manager, and successfully managed a team of 10+ staff to ensure smooth operations of the branch Show less