Experience

MCAFEE SOFTWARE (INDIA) PRIVATE LIMITED

• 1 - 100 Employee

• Customer Support Specialist

  • Jan 2021 - Present

  • Acts as the first contact point for customer issues. • Putting the Customer at the core, advises McAfee’s customers using phone, emails or other media, on their upcoming renewals and advise on optimizing McAfee's product portfolios in the customer environment. • Handles phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. • Facilitate or escalate customer issues and complaints, both internally and externally. • Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concerns. Show less



XLHealth

• Insurance
• 300 - 400 Employee

• Business Operations Coordinator

  • Feb 2017 - Nov 2020

  • Resolve customer complaints via phone. • Greet customers warmly and ascertain problem or reason for calling. • Advise on company information. • Utilize computer technology to handle high call volumes. • Work with customer service manager to ensure proper customer service is being delivered. • Worked in Chronic illness special need plan. • Calling to Doctors office to get information and add to member’s profile. • Maintaining member’s PCP (Primary Care Physician) information by getting information from history claims and contacting members and update in their profile. • Maintaining member’s Lab records for CMS star rating. (Medical & Vision) Nominated as SME for few projects. • Mentoring new trainees on their job training. Show less