Head Of Operations

• Sep 2019 - Present

My area of work involves closely catering to the needs of the clientele, writing content for themand identifying ways to improve the productivity, efficiency and profitability aspect of the clientele as well as the organisation. My area of work involves closely catering to the needs of the clientele, writing content for themand identifying ways to improve the productivity, efficiency and profitability aspect of the clientele as well as the organisation.

Manager(Operations)

• Oct 2010 - Sep 2019

Pragya Panda

• Oct 2010 - Sep 2019

Operations ManagementAssessing customer feedback, evaluating areas of improvements & providing critical feedback.Preparing MIS reports & other statements with a view to apprise management of process operations and assist in critical decision-making process.Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.Responsible for Direct Banking Applications processing, Maintenance & Reconciliation of Deliverables and lockers, Cross Selling of Insurance, Mutual Funds, Credit Cards, and Asset Products like Home Loans, Two Wheeler Loans and Loan against Securities for high quality service, customer relationship management.Queue Management & Branch Audit & Compliance.Cash ManagementSell official instruments, including cashier's checks, traveler's checks, and money orders. Provide teller transaction quality and efficiency to customers.Educate customers about bank services.Promote the sale of bank products and cross-sell existing bank services to customers.Assist customers with funds and provide solution for their queries.Process Management/ Branch AdministrationMonitoring Branch Operations Risk in order to keep them under control.Lobby Management and Branch Merchandising.Ensuring all exceptions in data flow are regularly reviewed and cleared to avoid any documentation risk for the bank.Customer Relationship ManagementInterfacing with Individuals/ key influencers amongst the clients for ascertaining requirements, making presentations for showcasing company’s performance.Ensuring speedy resolution of queries & grievances to maximize origination satisfaction levels.Maintaining excellent relations with senior officials to generate avenues for delegation in churning better numbers