Experience

Aflac Group Insurance

• Insurance
• 400 - 500 Employee

• Vendor Support Coordinator

  • Aug 2019 - Present

  • Coordinate executive, DOI and SRO escalations, perform root cause analysis and resolution.• Monitor and Prioritize high Annual Premium business.• Manage Change Requests which includes: Coordinating activities/movement and Schedule final sign-off with internal business unit and vendor partners.• Review and Update business unit Standard Operation Procedures to meet the compliance and risk standards and guidelines.• Application processing for Aflac Employee as the information is confidential and access cannot be opened to everyone.• Calibration Calls/ Rebuttal Calls for all work streams.• Facilitate Teach Back and Trainings for all affiliated work streams (correspondence, application Indexing and application processing).• Barrier Reporting Management- escalate the pended business with different business units to ensure continuous movement and processing of business.• Alert vendor to process/SOP (standard Operation Procedures) changes.

• Sr. Process Audit Specialist

  • Oct 2018 - Aug 2019

  • Solely responsible for designing, creating and managing the new AG Risk Performance Report for the team that shows the details of tasks handled during the week. • Conduct audits and quality assessments of business processes to support continuous process improvement and ensure that corrective actions are followed• Identify system issues, defects, procedural gaps, and deviations from existing standards• File Software Change Requests (SCRs) and Incident Requests (IRs).• Make corrections to policies based on findings; update documents • Document quality issues and performance measures, assist with process trending, process deviation, and root cause investigations; and assists with the validation of protocols and requirements for changes to business processes• Perform system access audits to ensure compliance with regulations and ensure all documentation is gathered to comply with testing; maintain procedures for system access audits• Processing requests to establish and/or remove employee access to business unit systems• Conduct pre-research and present recommendations to appropriate committees.

• Account Service Specialist

  • Nov 2016 - Oct 2018

  • Review, audit and process Policies. • New business enrollment applications and/or new business policy conversions using multiple core administration databases and systems. • Calculate and balances premiums as necessary including processing associated forms and noting discrepancies for further research and resolution. • Perform Gap in coverage as needed due to several reasons like nonpayment of policy, applicant being on disability leave etc.



CSC

• Computer Networking Products
• 1 - 100 Employee

• Associate Software Developer

  • Aug 2008 - Mar 2010

  • Database design • Indexing, Performance tuning, Database maintenance plan, • Staging and supporting multiple environments, • SQL Log monitoring and capacity planning, • Patch and upgrade SQL server instance, • Writing simple and complex simple queries, backups & recovery • replication, Job scheduling and documenting maintenance plan • Database design • Indexing, Performance tuning, Database maintenance plan, • Staging and supporting multiple environments, • SQL Log monitoring and capacity planning, • Patch and upgrade SQL server instance, • Writing simple and complex simple queries, backups & recovery • replication, Job scheduling and documenting maintenance plan