Experience

Dish Media Network Limited

• Nepal
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Regional Project Manager

  • Sep 2022 - Present

  Managing, planning, and roll out of area-wise passive fiber network infrastructure for FTTH/ FTTB. Developed and managed an FTTH product offering.Created and Implemented technical inspection and quality assurance procedures.Calculated the Bill of Quantities (BOQ) for ISP network infrastructure.Analyzed the overall optical power budget of the distribution network.Meet SLA expectations for the team and maintain KPI.Worked with different vendors like fiber/ cable vendors, hardware vendors, and site survey vendors. Responsible for understanding their reports and presenting to the team.Interfaced with various groups like Application Engineering and Product Management to streamline product development and set-up.Designed and used GIS, Google Maps, and other geographical mapping software to track the FTTH deployed equipment.Measure the project’s performance to identify areas of improvement.Monitor the team’s progress and make adjustments as needed.



Vianet Communications

• Nepal
• Internet Publishing
• 1 - 100 Employee

• Branch Manager

  • Oct 2017 - Sep 2022

  Successfully led the Fiber Internet Service expansion project of Vianet Communications Ltd. in Province No 1.Demonstrated history of leading a team of 125+ employees and overall branch function to streamline Branch Operations and Sales target attainment of the company.Managed all operational issues, handling employees’ immediate grievances, taking account of the branch and its functions.Coordinated all operational leadership both within the organization and multi-vendor teams, including logistics and financial management.Ensured proper planning and functioning of Inventory release, consumption verification, and entry into the Inventory Management System.Involved, investigated, and resolved all customer complaints and service issues raising customer service standards, identifying issues, resolving problems, and completing audits.Hired, trained, and developed functional managers/supervisors in cooperation with the HR Team.Proven track record of motivating employees to ensure company goals and target attainments are met. Determined regional sales system improvements with productivity and implemented changes as and when necessary.Developed and executed branch sales strategies to maximize revenues.Initiated and developed preferred business partner relationships.Development of excellent public relations at the utmost level.Trained and monitored the day-to-day marketing activity of sales executives to ensure individual monthly sales target attainment is met.Developed and administered operational training and safety programs for the staff.Mastered the skill of working under intense pressure and above expectations.Maintained all relevant databases and update them accordingly in the system.



Maestros Mediline Systems Ltd

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • May 2012 - Aug 2017

  Developed and implemented marketing and sales plans for the achievement of the revenue goal of the company.Actively participated in marketing research activity to identify new business opportunities. Worked on sales revenue forecasting, project target attainment focusing on long-term business partnership, promoting brand value, expanding the market, generating product awareness, and acquisition of new customers.Collaborated with business development, marketing, and product departments on the creation of competitive concept proposals for new and existing customers.Developed relationships with senior decision-makers (CEOs, CFOs, and VPs within potential clients and follow up regularly to close the business deals. Hired, guided, and Trained business development staff and associates.Developed innovative strategies for retaining clients, taking feedback from the client, and incorporating it into the growth plan.Communicated new product development to Prospect Client.Reviewed constantly customer feedback and then suggested ways to improve the processes and raise customer service levels standards.Prepared marketing budget and tracked expenses related to the budget.Responded to queries and complaints from clients in regard to the company’s products and services.

• Customer Service Associate

  • Feb 2010 - Apr 2012

  Effectively supervised day-to-day operations in the customer service department.Created effective customer service procedures, policies, and standards.Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis.Maintained accurate records and documented all customer service activities and discussions. Performed root cause analysis and resolved problems.Trained team to deal with technical issues, perform inspection and test on devices and equipment, and processes to ensure quality specifications are met.Worked with team on clients’ contract renewal, negotiate renewal terms, and outlined service standards attached to specific contracts.Recommended new products or services or make suggestions for improvements by identifying relevant features and benefits.Responded promptly to customer queries and maintain good rapport with customers by anticipating their needs.Ensured that workflows, processes, and products complied with safety regulations. Monitored and analyzed the quality performance of products, corrective actions, solutions, and improvements.