Quality Manager

• Jun 2022 - Present

Technical Services and Quality Manager

• Jan 2022 - Jun 2022

Food Technologist

• Aug 2018 - Jan 2022

• Completing and maintaining product specifications in various customer formats. • Ensuring all technical data such as specifications and HARA information are provided on time, with a 100% accuracy and attention to detail. • Supplier Approval Process and maintenance of due diligence documents and specifications • Supplier Meat Mapping and to specific animal welfare requirements. Completion of supply chain maps to customers. • Ensuring raw material and finished product specifications are up to date and in place. • Working with the NPD team in assisting to develop food safe products meeting company procedures form concept to launch • Recipe and Nutrition calculations for meat-based products (Sausages, Meatballs, Stuffing Balls) to ensure customer briefs are met. • Effectively managing daily work schedules to ensure specific customer/supplier requirements are met, within agreed timescales. • Effective communication with customers and suppliers to maintain good relations and deliver to agreed timescales. • Verifying technical service details prior to submission to customers according to defined timescales. • Providing technical support to the company and all customers. • As a senior member in the team, leading, training, developing, and motivating colleagues, including new colleagues. • Management of a colleague indirectly reporting into me. Show less

Technical Account Manager

• Aug 2014 - Aug 2018

Managing key Retailer technical accounts (JS, Waitrose, Tesco, Amazon & Ocado) and meeting their technical requirements. Working & migration of specs to new systems for various retailers – JS (Evolve,) Tesco (TQC), WR (Engage). Effectively managing daily work schedules to ensure specific customer requirements are met, within agreed timescales. Effective communication with customers and suppliers to maintain good relations and deliver to agreed timescales. Completing and maintaining product specifications (retailers and foodservice). Approval of new/amended label artwork. Monitoring, implementation, maintenance and reporting of KPIs. Leading customer interface with some of the UK’s leading grocery retailers ensuring technical compliance. Verifying technical service details prior to submission to customer according to defined timescales. Providing technical support to the company and all customers. Dealing and handling of customer complaints/rejections, product recalls/withdrawals. Assist in the benchmarking of products to ensure technical compliance to specification. Monitor and report on the pesticide, microbiological status and other Due Dilligence data of products being sourced. Providing adequate and accurate crop availability reports and updates to the customers on a weekly basis. Developing and maintenance of launch trackers to ensure completion and as per the critical path set. Ensuring all launches adhere to critical paths and customer brand standards. Ensuring effective communication and coordination with all parts of the business to achieve clarity of objectives. Working with retailer technologists to ensure all new legislation and brand guidelines are met. Effectively managing daily work schedules to ensure specific customer requirements are met, within agreed timescales. As a senior member in the team, leading, training, developing, and motivating colleagues, including new colleagues. Management of a colleague indirectly reporting into me. Show less

Technical Development Manager

• Dec 2012 - Aug 2014

• Managed the Technical Development team across relevant areas of responsibility, ensuring that all technical data such as Specifications and HARA information are provided on time, right first time and 100% of the time. • Effectively managing daily work schedules to ensure specific customer requirements are met, within agreed timescales. • Developing and maintenance of sampling agenda for nutrition and cooking instructions as well as launch trackers to ensure effective delivery and verification of sampling programme. • Ensuring effective communication and coordination with all parts of the business to achieve clarity of objectives. • Ensuring all launches adhere to critical paths and customer brand standards. • Leading customer interface with one of the UK’s leading grocery retailers regarding validation and regulatory affairs whilst aligning myself with the NPD Chefs to ensure recipes and products are complaint. • Effective communication with customers to maintain good relations and deliver to agreed timescales. • Leading, developing, and motivating the Specifications Technologists. Management of a team of technologists directly reporting into me. • Overseeing and verifying technical service details prior to submission to customer according to defined timescales. • Completing and maintaining product specifications. • Approval of new / amended artworks. • Managing NPD samples, conducting cooking instruction trials against customer policy, and liaising with external bodies for verification of these trails. • Conducting photography and tasting sessions for the purpose of quality and meal component data. • Working with the NPD team in assisting to develop food safe products meeting company procedures. Show less

Technical Information Officer / Food Technologist

• Jan 2010 - Dec 2012

Effectively managing daily work schedules to ensure specific customer requirements are met, within agreed timescales. Effective communication with customers to maintain good relations and deliver to agreed timescales. Completing and maintaining retailer specifications. Completing and maintaining product specifications. Approval of new/amended label artwork. Dealing and handling of customer complaints. Providing company with trended complaint data and demonstrating plans of corrective actions to prevent re-occurrence, working with other departments as necessary. Working with retailer technologists to ensure all new legislation and guidelines are met. Providing technical support to the company and all customers. Dealing with customer audits and completing internal audits. Assisting in development of products, attending factory trials and first productions. Creating, updating and maintenance of all product parameters and attributes within our internal system. Monitor and report on the microbiological status of products in development, at production, during and at end of shelf life. Ensuring new products are analysed according to customer requirements for nutrition and shelf life. Assist in the benchmarking of products to ensure technical compliance to specification. Show less

Quality Control Manager

• Jan 2003 - Jan 2010