Pradipta Chakraborty
Customer Service Manager at Rehandel by Mercantile- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
HINDI Professional working proficiency
-
Bengali Professional working proficiency
Topline Score
Bio
Credentials
-
Time Management & Productivity
UdemyMay, 2020- Nov, 2024 -
Google Digital Unlocked
GoogleFeb, 2018- Nov, 2024
Experience
-
Rehandel by Mercantile
-
Singapore
-
Internet Marketplace Platforms
-
1 - 100 Employee
-
Customer Service Manager
-
May 2021 - Present
- To create answers for FAQs, Articles and Tickets - To handle the KYC process globally - To solve customer queries via mail (Zoho Desk), Chat, Social Media (Sales IQ), Virtual Meet (Zoho Booking) and Whatsapp - To handle the CRM and Feedback process( Zoho CRM) - To maintain the User's data & Dashboard of 70+ countries - Assist the team in basic Quality Checks on a weekly basis. - To handle the e-mail campaign (Zoho Campaigns) and create forms (Zoho Forms) - To create discounts, customer cards and Orders via Magento - To generate leads(GSM Exchange, Marvinet , GSM B2B) and create order in the backend - To do Upselling and cross-selling whenever applicable - To Onboard the users on our website (www.Rehandel.com) Show less
-
-
-
HEINRICH LIMITED
-
India
-
Appliances, Electrical, and Electronics Manufacturing
-
1 - 100 Employee
-
Regional Customer Success Manager
-
Nov 2019 - May 2021
- To meet, follow-up and take updates on projects from Client - To Handel the feedback process - To handle the Email and SMS Marketing of Heinrich - To do renewals,Cross-Selling and Up-Selling - To increase the presence and Business of Heinrich - To do a competitive analysis of competitor - To coordinate with the Technical team regarding Design and Customer Queries - To provide training regarding Heinrich products - To meet, follow-up and take updates on projects from Client - To Handel the feedback process - To handle the Email and SMS Marketing of Heinrich - To do renewals,Cross-Selling and Up-Selling - To increase the presence and Business of Heinrich - To do a competitive analysis of competitor - To coordinate with the Technical team regarding Design and Customer Queries - To provide training regarding Heinrich products
-
-
-
24 Response
-
India
-
Public Safety
-
1 - 100 Employee
-
Manager Customer Service & Success
-
May 2016 - Nov 2019
-To maintain the On-Boarding and Customer Success Process -To manage and create push notifications -To give a PowerPoint presentation to Corporate Clients -To promote the application (24 Response) via E-mails and Promotional activities -To provide reports of calling and Usage - To do renewals and Up-Selling -To coordinate with customer & ground team regarding Road Side Assistance, Personal Safety & Delivery of Medicine Pan-India. -To solve customer queries regarding application via meeting and emailing - To handle Email, CRM and SMS panel - To handle & Create Posts for Social Media Accounts of 24 Response Show less
-
-
-
Avantha Business Solutions
-
Gurgaon
-
Process Associate Level 2
-
Jan 2016 - Apr 2016
- To solve customer queires & troubleshooting( English Queue) - Up-Selling and Cross-Selling the Intex telecom Products - To handle the CRM - To solve customer queires & troubleshooting( English Queue) - Up-Selling and Cross-Selling the Intex telecom Products - To handle the CRM
-
-
-
Balaji Telefilms Ltd
-
India
-
Entertainment Providers
-
700 & Above Employee
-
Business Development Manager
-
Feb 2015 - May 2015
- To do tele-calling - To generate lead - Collection of Data - Presentation to interested clients - Closing the deal - To do tele-calling - To generate lead - Collection of Data - Presentation to interested clients - Closing the deal
-
-
Education
-
2013 - 2015
Army Institute Of Management
Master of Business Administration (M.B.A.), Marketing/Marketing Management -
2008 - 2010
Kendriya Vidyalaya
High School, E-Commerce/Electronic Commerce
Community
